I am writing to express my extreme disappointment and frustration regarding the recent experience I had while trying to reschedule my flight with your company. The level of service provided by Mr. Abhay Khullar, the agent I interacted with, was highly unprofessional and lacked basic manners in customer communication.
Not only did I face immense difficulty in getting my tickets rescheduled, but Mr. Khullar's attitude and behavior towards customers were unacceptable. I strongly urge you to provide him with proper training on customer service etiquette and professionalism to avoid similar incidents in the future.
Furthermore, I had to escalate the matter to Mr. Tinku, Mr. Khullar's senior, who initially reassured me of a solution. However, it was only after persistent follow-ups and insistence that I received the payment link for rescheduling my flight to the 14th of May. Mr. Tinku assured me over the phone that this rescheduled flight would have the same allowance of 25kg baggage as my original booking.
To my dismay, upon checking the portal, I discovered that the allowance now shows as 15kg luggage instead of the promised 25kg. This misinformation is not only deceptive but also amounts to cheating consumers. I am deeply disappointed by this deceptive practice and demand an immediate resolution to rectify this discrepancy.
Please note that I am prepared to escalate this matter further and will not hesitate to raise my concerns with consumer protection authorities and share my experience on social media platforms if necessary. Such low standards of service are unacceptable, especially in the travel industry where customer trust and satisfaction are paramount.
I expect a prompt and satisfactory resolution to this issue. Your urgent attention to this matter is appreciated. Was this information helpful? | 
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