Sathish — atm transaction failed due to power cut but amount has been debited

Address: Bangalore, Karnataka, 560029

Hi myself sathish from bangalore my account belongs to axis bank
On 20th of jan-18 at around 5.45pm i went to dena bank atm at bommanahalli to withdraw 10000 but when the machine started to count the money the power got cut but i got a message from axis bank saying ur has been debited by 10000.
Immediately i filed complaint by calling axis bank customer care.
They said not to worry you will receive the amount within 3 to 7 working days.
But it's been 4 days since the incident even though i have not received the amount so i am worried so kindly resolve this issue.

Thanks