Sathya Agencies — No Proper response for Purchase Query Escalation Reg.

Address:

370, Palayamkottai Rd, Shanmugapuram, Thoothukudi, Tamil Nadu 628001

Hi Team,

I have been trying to enquire and make an informed decision on the purchase of Sony 65 Inch BRAVIA XR OLED 4K Ultra HD Smart Google TV - 2021 Model (XR65A80J). Please note that this is available as an open box display tv in your thoothukudi branch.

For the past 1 week I have been trying to get a proper price quote for this TV and the details of the current condition of the TV.

However the customer support has been nothing short of rude, and irrelevant replies and no answer. I am really surprised to find that even after I requested the support team to give me an escalation ID, they did not bother to respond.

If someone from the senior management is looking into this, you have lost a customer and several references that I would have made if my experience with Sathya was good. I was supposed to make a premium TV purchase worth more than a lakh. Even before the purchase, you guys did not bother about the customer. So this speaks volumes about this org's ethics and values. Also please note that the people working at your stores are least bothered about sales & customer experience. If the management wants to win me back as a customer, please reach out genuinely, solve the issue and give me proper compensation for all the trouble that I had gone through.