Sbi Mops — Sbi mops

I have bill paid on 03.10.202 payment Rs-18360 through sbi mops gate way for Registration Department. Then Transaction failed and after 2 days payment got success. But Registration Department said not credited. But Bank said amount credited to beneficiary account. Kindly refund my amount or issue the Regitration Department DD. i attached sbi mops screenshot.
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