Sbiepay — Amount Debited but transaction fail, irresponsible and no contact from them

Website: www.jntukexams.net

I had made a payment to JNTUK amount is debited but it shows payment gateway is failed. when i tried to connect the customer care o SBIePay they are not even responding to my calls. i had mad a transaction on the 13 April 2021. please revert back to customers if they face any issues. Amount is 3500/- is it looks like money is growing to trees for student. you are charging maintenance from customers please help them.