Sbiepay — Transaction failed but not reverted amount

Address: Bangalore, Karnataka, 560054

Website: Www.sbiepay.in

I made a voluntary contribution to nps on 7 july 2017 for 10000.71/- through nps web site using sbiepay gate way the amount was deducted with reference number : 18409762 through vijaya bank net banking and next level did not get any confirmation message from sbiepay or nps. Till now the amount is not reverted and since three days trying to contact sbiepay over phone there is no response. Even they not bothered to reply to mails.