Schneider Electric — opale switches

Address: Surat, Gujarat, 395009

Purchased "opale" switch for the bunglows 4 years back. Since then i m getting continuous problem with the switch. Till now almost 40 switches are replaced.
Need your help to findout root cause or if the problem with the lot of switch during that period then need replacement of all the switches.;

I have done this complain on 23.10.2018 and since then i have mail to customer care many times. Every time i got the different case id but no one call or visited the site till now.

Different case id till now i have received are
Case no : 54231700
Case reference #: 53412248
Case no 53089463

Pls do the needful to resolve this issue asap.
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Comments

Switch quality is very poor. They declare that it will withstand 40000 operation but more then 50 fail in just 3-4 years normal use at home. i.e. 8 to 10k operation. We must involve BIS as they have approved them to put ISI mark. Though the product does not meet required life.
Asking bills for such low cost item is also looks very silly.
Product quality is poor and switches must be replaced. Consumer forum, BIS and Government should take this up at higher level.
Cost of switch is low individuals may not spend time and money. Company is taking advantage of the situation.

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    Surat
    Gujarat
    India
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