| Address: Ernakulam, Kerala, 682017 |
| Website: csb.com |
Dear Sir,
I was Non-Resident Indian living at Saudi Arabia till February 2014. I had opened an NRI account with Catholic Syrian Bank in 1991 as requested by my neighbor Mr. Jose Akkara, then Catholic Syrian Bank's Kaloor Branch Manager.
It was going smoothly upto May 2013.
On October 25, 2009 I requested to transfer s sum of Rs. 5/- Lakhs to my sisters account that too was another Branch of Catholic Syrian Bank, Nalukodi Branch at Changnacherry. The Manager send me a message requesting to send a scaned copy of a Cheque for Rs. 5 Lakhs. As I do not have the check with me I told him that I do not have check and ignore my request and I am making alternate arrangements. Simoulteniousley I send the money from Saudi Arabia to my sisters account. But on 27, October 2009 he send message informing that Rs. 5 Lakh transferred to my sisters account and asking me to send a letter requesting for above transfer. I was not happy with his action, as I do not want a fight with Bank I send a letter as requested by him and he qcknowledged the same.
On February 23, 2010 my E-mail was hacked and I send a message to the Bank informing that my E-mail was hacked and do not take any action if you receives any messages from this E-Mail ID.
On May 16, 2013 a Sum of Rs 9/- Lakhs were transferred from my account to M/s. Casual Collections, Mumbai, Standard Chartered Bank and on May 20, 2013 a sum of Rs. 34 Lakhs were transferred to M/s. Kothari marble, Udiapur, Rajasthan Bank of India. On 24th May 2013 they again transferred the remaining 4.5 Lakhs from my account to Global Impex, Mumbai through ICICI Bank. Luckily my was gone to the Bank on May 24, 2013 and Bank informed her that Rs. 47.5 Lakhs were with drawn from my account and there is only few rupees remaining in my account. My wife contacted from the Bank itself in the presence of Manager and I informed the Manager that
I never send any message from fund transfer. Immediately the Bank contacted the ICICI Bank and got back the Rs. 4.5 they illegally transfered
and credited in my account. All three transactions were based on a Morphed document created from my previous letter of October 28, 2009.
Some of the points are :
1) The first transfer was made by the Bank itself is against my message.
2) They says they did not received my message requesting do not take any
actions if you receives any message from the E-mail ID.
3) The Bank Manager took over the charge only on May 09, 2013 and
I never met him or contacted over telephone. Some one send message
from my E-Mail ID and speak with him over telephone. How he
confirmed that the guy contacted with him is me ? He never called me
to verify that it is the real account holder.
4) In order to confuse the Bank the hackers deliberately manupulated the
telephone number in the document they send but the Bank did not check
that. The hackers send messages from an E-Mail ID similiar one they
created instead of " m ", they made " rn " to look same as" m " but Bank
did not realized that.
5) By bringing Back Rs 4.5 Lakhs (i.e third transactions) and crediting in my
account shows that it is their moral obligation and the responsibility to
bring back the other two transactions. But the Banks reply is that those
two transactions are withdrawn immediately upon transfer.
6) The do not have and " SMS " alert even Rs 34 Lakhs withdrawn ?
I got a reasonable judgement from State Consumer re-dressal Cell
" to pay the Rs. 43 Lakhs with 12 percent interest from the date of filing the case and Court expenses of Rs 20, 000 " on November 31, 2015. But the Bank is moving with appeal to National Commission.
I kept my money for my daughters marriage. I understand that Bank can go with the case for another 15 years as they have the battery of Lawyers and money to spare.
Our law and Ombudesman are helpless to take any serious action against the Bank and they knows that and exploiting me. How one can keep his money in India with Banks ?
Kindly let me know what way I can get out of this.
Regards
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