Sharekhan — funds transferred but not credited (rs. 21000)

These people are cheaters. I had transferred rs. 21, 000 via upi to my sharekhan account almost 12 days ago but till date it has not been credited to my account. I have been continuously sending mails on [protected]@sharekhan and [protected]@sharekhan, but these cheaters are least bothered to check and reply. The worst thing is that they have provided me with stupid rms who offer to give me margin instead of crediting my own funds. They say it is a fault from rbi and we cannot do anything.
Please never open an account with these #. Iifl is much much better. If needed i can show my call logs, voice recordings as well as mail trails that i had with these cheaters.

Someone please help