[Resolved]  Sharp India — pathetic service centre executive response, behaviour, pathetic after sale service.. taking a pledge not to purchase a sharp product in future...

Address: Dehradun, Uttarakhand, 248001

Hi,

This is anshuman dixit, living in dehradun (Uttarakhand). I purchased sharp led (Led aquos – lc 40le355m) in 2015. This was the blunder mistake of my life.

Suddenly led automatically switched off on 11th july. I was unable to switch it on again. So i called customer service number[protected] on 11st july and raised a complaint regarding the above said issue. No service engineer came or contacted till 72 hrs. After long wait service engineer (Mr. Girish) came and checked the led. He told that pcb is faulty and it needs to be replaced. He had given another number of miss shalu (From service center dehradun) and asked me to send faulty part picture on her number. I send the pic immediately to her on 14th july. She confirmed me that defective part will be received and replaced with in a week. But no part replaced even after 10 days. I followed up from miss shalu hundred times, but she always advised to wait for a while.

Suddenly on 22nd july i received a message on my registered mobile number ([protected]) that your complaint has been resolved and closed. I was surprised that how my complaint can be closed without any solution while i was regularly following up from miss shalu for resolution. I called him regarding this complaint closer but she had nothing to say.

I again logged the complaint for same issue on 24th july (Complaint num[protected]. Ageing same process followed, engineer came, i send faulty part pictures to miss shalu on 1st august and she told me to wait till 1 week.. But today is 17th august & i am still waiting for solution. I had already called to concerns hundred times but they are not reverting.. Even not reverting on calls and whats app as well.. Now i got frustrated.. Nobody is bothered for after sale service..

Today when i again called and complained at it's service centre[protected] they surprisingly said faulty part will be coming from japan! While i am waiting for this part from last more than 1 month. I am surprised that in year 2017 a tv part is not available in india and need to import. Best example of customer service for foreign brand manufactured in india. I am still waiting for part.

Pathetic service centre executive response, behaviour, pathetic after sale service.. Taking a pledge not to purchase a sharp product in future...

A frustrated sharp customer,
Anshuman dixit
+91 [protected]