[Resolved] Shatika E-Retailer — Kinnara thread work Kota Saree

gpalle

Aug 16, 2016

Website: www.shatika.co.in

Earlier this year...on March 16th. i purchased 3 sarees from Shatika. By the time I received the post it was maybe around March24th or something because I received an email from them about the shipment on Mar 21st.
Of them one saree...Kinnara thread work Kota saree..was totally damaged. The threads all along the border were pulled out.

I had been sick during the time..getting a biopsy done for breast cancer. So, it was April 4th by the time I could write an email to them about the condition of the saree and asked it to be returned.

First they write to me saying that it is normal for thread work sarees to look like that...When I persisted..They sent me a link to their policies saying I cannot claim anything now since i had passed the deadline for such claims. I wanted to make the consumers aware of such practices of the company and file a formal complaint against the company about this. In the form of an internet company...these companies are boldly passing off any damaged/substandard/bad product to the consumers without any fear of being held responsible. They do not have any address listed on their website except a phone number.

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Sep 18, 2016

Complaint marked as Resolved

Shatika E-Retailer customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Shatika E-Retailer Customer Care's response Dear Mam,

While we are sorry that you underwent health problems during the 10 day free return policy offered by Shatika, causing delay in you contacting us, there is not much that we can do beyond this time frame as we are bound by company policies. It is highly unlikely that our sarees are sent out in damaged condition or they are of substandard quality as we have stringent quality checks in place before dispatch of every product. We are very confident of our high quality standards and as a reassurance, offer free returns within first 10 days of delivery, no questions asked. There are very few e-commerce companies that boast of such liberal return policies.

Regards,
Shatika Team.