ShopClues.com — Order not received/ shopclues still searching for my product where it is lost... not handed over the product to courier partner fedex

Address: Kollam, Kerala, 691008

Website: www.shopclues.com

My order id : 96962584, electrolux 7 kg washing machine,
I had ordered this machine on 12 th of august 2016, as per shopclues it was about to reach between 19th and 23rd august, till now i dnt receive the product... Also the fedex shipping label has been created. With awb:[protected].. The product has underwent quality check and it was despatched on 13th august says shopclues. It was mentioned on shopclues site... But the product is neither with the fedex nor with shopclues... As per fedex the courier was not handed over to them... Only the label was created and information sent to shop clues for arranging pickup... But they have not yet handed over the product to them... For the last 10 days those people of shopclues are searching for the product... Where it is lost... I had paid the amount by net banking... I was calling them for last 10 days for knowing the status... But each time they ask for 3 days time for them to trace the product... Now they have changed the status that there is a slight delay in shipment of your order... And their site is showing the item is now despached on 25 th august... Previously it was showing 13 th august... I called fedex again and registered a complaint... But they are telling the shopclues till now did not hand over the product to them... I really dont know what to do... Its really irritating...