ShopClues.com — Product not yet received and worst communication

Address: Kolhapur, Maharashtra, 416003

Website: www.shocluse.com

I had placed two orders in respect of 40 inch Daiwa LED TV on 3/11/2016
Order no[protected] at Rs. 33825/-
Order no[protected] at Rs. 16927/- and payment terms was COD and excepted delivery was 14/11/2016.

However, as per Govt policy regarding 500 & 1000 currence note, received SMS/Mails from Shopclues for alternate payment option of online.

As per provided link, i had paid respective amount on 10/11/2016 and receipt accordingly and requested to delivered.

Next day(11/11/2016) received call from courier agency regarding order delivery as it was received at his end and ask to keep the amount ready. I replied him already payment has paid on 10/11/2016 thru debit card. Coureier agency replied they are not received any payment conformation notice/mail from Shopclues and material will hand-over after receipt of mail only.

Then continuaslly (about 10 to 15 times) i was in touch with Shopcluse customer care representatives to sort out the issue and submit mail to courier to deliver the product.

Every time customer care representative assured that they had submitted mail and product will be delivered on or before 14/11/2016.

Today again i discussed with customer care representatives, now they saying that product will be delivered on 21/11/2016. They didnot intimated me regarding said delevery changes, now i asking to cancel the order and return my amount, for which they are saying after cancellation of product, payment will be refund after receipt of that material at their end.

This type of services very wort and this is affecting to day today activity as i am spending 15-20 minutes daily and receiving pathetic response from Shopcluse.

Please sort out the issue and arrange to deliver the product before 14/11/2016 or refund the paid amount with interest.

Regards,

Bharat Zinage