ShopClues.com — Return request of damaged mobile but no response

Address: Gurgaon, Haryana

Website: shopclues.com

Date of incident - 13/12/2016
Client Number - [protected]

1) Half screen of mobile is damaged internally.
2) One pin of charger's adapter is missing
3)Touch screen is not working properly.

A mobile Redmi Note 3(32GB) was purchased through shopclues.com vide bill no.[protected] dated 8/12/2016 . A complaint was filed vide Ticket number-515651 on 13/12/2016 regarding return of mobile due to above reasons. We have sent many mails to helpdesk at email id shopclues.com and have also talked with customer care executives more than 20 times in this regard. As advised customer care executives we have also sent the image of damaged mobile and charger also to returned the mobile and refund the money. More than 18 days have been passed but no action till now from shopclues.

Request for returned the mobile and refund the money.