| Address: Gurgaon, Haryana, 122001 | | Website: www.shopclues.com |
This was my first order (Order code[protected] looking at the celebrities vouching for this on national tv, i thought they would at least have some credibility, but they surpassed all possible parameters of dismal performance and poor customer service convincingly, some details in line here :
1) received product is used one with oil leaking from the copper wires provided
2) plates which is used to hang the indoor unit to the wall isnt provided
3) daikin team refused to fit the used unit without these plates
4) vendor empanelment wasnt done properly, anuj trading co. The said vendor with mobile number [protected] is not available and if you try and reach this guy some hawker on the street picks up the phone who doesnt understand english.
5) no after delivery installation follow up or assistance
6) zero coordination within the team, while they were reporting delay, i had to confirm the receipt of the consignment and then 5-10messages mails came on to confirm the product delivery...
Anyway with this poor customer service, god bless you shopclues, this was the first and last transaction, will nevva come back.
Return ticket number is 6588053, i hope you will not disappoint on this front...
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