| Address: Acer India Private Limited Embassy Heights, 6th Floor, No.13, Magrath Road, Bangalore - 560025 | | Website: www.acer.com/in-en/support/contact-acer/service-contact |
I am writing to formally lodge a complaint against Acer India regarding an unresolved warranty replacement issue for my Acer monitor (Model: Acer Nitro VG240YS 23.8 Inch) / Product Serial No. MMTDNSS0033110D2364238).
I purchased the monitor on [[protected]] and it developed a fault on [05-04-23]. I reported this issue to Acer India and filed for a warranty replacement. Despite multiple follow-ups over the past six weeks, Acer India has failed to provide a concrete resolution or a specific timeline for the replacement. Their customer service has been unresponsive and unhelpful, and I am constantly being redirected between email and call support without any substantial progress.
Details of my case are as follows:
Case ID: 156322C Date of Initial Complaint: 14-04-23
The delay and lack of communication have caused me significant inconvenience, and I am left without a functional monitor. I kindly request your assistance in resolving this issue. Specifically, I seek the following resolutions:
A definitive date by which the replacement will be provided.
If the original model is out of stock, an upgrade to a comparable model.
I have exhausted all other avenues with Acer India and am seeking your intervention to ensure a fair and timely resolution.
Thank you for your assistance.
Sincerely,
Shourya Pratap
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