Shriram Chits — recovery agent rude behaviour

Address: 523247

My name is chilakuri china rathnakumari.
I have taken vehicle loan from shriramchits darsi branch it is in ongol district andrapradesh. My loan number darsitw[protected]. I am paying emi every month on time with out dealy since 10 months. But last 3 months i am not paying emi why because that recovery agent not came to my address to collect the emi payment. His name is balayya. His behaviour very rude on ladies and scolding on me at office. He didn't explain anything about my emi if i ask him. I am also told to customer care send him to collect the emi. But he didn’t came to my address. Why are you encouraging this types of rude employees. Please punish him