Shriram Chits — wrong promise

Sriram chits senior manager lingaraju id no. Cl00254. Recently he transferred to sangareddy. I am k krishna my policy no. Np[protected]. At the time of joining i asked him "if i want to cancel the policy within how much time i can cancel and how much amount i will get" for this he replied within 3 years and you will get 80% amount. So now it is 4th year, i dint paid policy, due to some financial problem i want to cancel the policy. I asked him to cancel but now he is telling it requires 5 years to cancel and i will get only 30% amount. And he is not receiving my call.
Like this he wrongly promised me, please help me.
Thank you.

Regards,
Krishna
[protected]