Respected sir
Please refer my 02 mar 22 mail to you regarding inconveyance faced by me during journey from durgapur to kolkata on 01 mar 22.
Till this time I have not received any response from your office.. Please look into the case on priority. We expect from a such reputed company staffs should be polite and to follow the company rules. Where as your company staffs are very much desperate and having very much rude behaviour towards passengers travelling.
Begin forwarded message:
On Wednesday, March 2, 2022, 8:18 AM, samir patra wrote:
It is to informing you that I have boarded to your Volvo on 01 mar 22 at 1830 hrs as bus arrived at durgapur by 15 minutes late.
While confirming from your bus staff that arrival time at kolkata is 2130 hrs repeatedly confirmed me same time.
So I have booked a taxi at esplanade at 2145 hrs as l have to complete my urgent job at kolkata.
But same bus reaches at esplanades at 2250 hrs instead of 2130 hrs. It is confirming you that there was no traffic jam in the road. Where as your bus driver Deba sarkar took the bus some other rout in that rout took more time.
When I asked reason for follow the other rout instead main rout, that time your bus staff misbehave with me.
Due to late reaching I have missed all urgent job.
We heard good reputation of your services along with staff but practically I have faced.
In view of the above you are requested to take action against the driver and running staff on priority. I am claiming the compensation due to lapse from your side.
Bus No. 37c 5597
Driver name- Deba sarkar
PNR No. 605258
Thanks
Yours faithfully
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