Shypmax — International Shipments not delivered after months

Address: Delhi
Website: www.shypmax.com

Two of my international shipments were not delivered afteer months of pickup. No status update. Multiple followups on calls and mails, but no relosution. I had to refund the money to my irate customers because of non delivery of their orders. I had requested SHYPMAX to return the shipments

1. SHPMX[protected] (Product value 215USD) - Return Still not returned. Status still showing held in customs.
2. SHPMX[protected] (Product Value 111 USD) - The status is still showing Air cargo assigned since 29th Aug. No update on whether it is in India or US. I had requested for RTO.

Please help in getting my products/ my money refunded. There is no escalation matrix available at Shypmax. Just a support emailid and the cc number.
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