[Resolved]  Siemens — Refrigerator

Address: Chennai, Tamil Nadu, 600010

I am a resident of Chennai and on Wednesday( 22/06/16) the door to my refrigerator broke. We called the Siemens office and we had someone come over that day to check the problem but after that we had no response inspite of calling them. A fridge is very important these days and we had a real struggle managing considering our door broke. Now we are told that only by the following Wednesday the fridge will be repaired. Its been very hard to manage our kitchen and we hope this is resolved as soon as possible.
This is not the first time we are having an issue with customer care. A couple of years back also we were given a lot of trouble by the siemens staff. It is very disappointing to see such a big company with such poor customer care. I do hope you will pay attention and not have a laid back attitude towards your customers.
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Jul 29, 2016
Complaint marked as Resolved 
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2016
Siemens Home India Customer Care's response
Dear Ananya, We are sorry to hear about your experience. Please share your complaint number or contact details here, to help us serve you better .Our customer service team will contact you shortly. With Regards, Siemens Home Appliances Team
 
1 Comment

Comments

The front door stopper broke when the door swung after it was opened. We are also facing another problem with the magnetic force between the door and side panel. if we open the door immediately after it is closed then we have to put extra force to open it else it wont open.

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