[Resolved]  Simplilearn — Reg Refund

I had purchased digital marketing masters program from simplilearn in the month august 2022. During that time i got wonderful support. but from the time i started asking if refund is possible as i didnt like the course content - felt its so much dragging - i asked for 60-70% refund, but not providing saying that their refund policy is over. All started playing passing the pass, one person wont respond for a long time - then he will say contact another person. then that person takes their own sweet time - and says right now i am not in that particular department, kindly contact next person, finally one person told me to raise a support request in the system last 2 weeks before, to which same reply comes from the team - no refund possible - 44000 is not a small amount that too taken from credit card, what is wrong in providing 60-70% refund where i havent even completed 20% of the entire course curriculum. I am not asking for 100% refund, 60-70% can be granted. EVEN IF i reply multiple timesthey just say extension is possible not refund. when i am not willing to pursue the course why is this been enhanced ? its a self learning module - so only i feel its given extension - very dragging content - not at all i liked it. kindly refund the money. evry persons money is their hard earned money - my credit card is not active now - i need the money into my account asap. I fell into this trap. very difficult to get back the money.
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Apr 21, 2023
Complaint marked as Resolved 
Simplilearn customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2023
Simplilearn Customer Care's response
Hello there. We regret to hear about your experience with us. Our team is committed to ensuring customer satisfaction and resolving any issues. Please share your registered contact details at [protected]@simplilearn.com and we'll check this out.
 
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