Singer India — Singer sewing machine

Address:	560076
Website:	Singer Customer Care

My name is Savita Singh ( Mobile No [protected])I purchased a singer sewing machine which was unfortunately having some technical problem . As a result I called up their customer care no [protected]. They said it will resolved soon. I provided them my address and asked their technician to visit my home as my husband is out of the country for official purpose and I am staying alone with my mother-in law so it is not possible for me carry the sewing to their service centre all alone. I was told that they will visit shortly to my address at Flat No 206. Comfort Opel Apartment, BTM SECOND STAGE, 7th Main 17 th cross, Bangalore-76. But even after 15-20 days no body attended. Then I sought the help of my brother in law who stays in Hyderabad to call up the Customer Care and do the needful on 16 Nov 15 at about 1645 hrs. The call was attended by Sushi a customer care executive whom we asked for the head of Singer in Bangalore's number . She denied to provide the number. THis seems to be against my right to information. Pls look into the matter for resolving my issue at the earliest and so that in future no customer is denied information regarding any the telephone numbers of heads if required when there problems are not sorted out at the lower levels. Ours is transparent democracy wherein denial of rightful information is against the ethics of our fundamental rights.