Slicepay — refund not processed and bad customer support

Address: 3rd Floor, Leela Landmark, Koramangala, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047, 632014
Website: sliceit.com

I did a transaction on 9 dec, 2019 for fight booking which amounted to 10, 206 rs but it got failed. But the amount was debited from card for which i even paid the bill thinking as sometimes the refund takes time.
I mailed their support team regarding the same on that day itself.
And till date i mailed these guys more than 20 times but they always say sorry we are trying, please have patience and all such things but don't provide a resolution. I didn't get my refund yet. They were telling me that the raised a dispute with the merchant and waiting for confirmation but the truth is that even i myself gave them the merchant communication details stating that the transaction was failed and they didn't receive any payment.
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I have taken loan from slicepay and they are not giving me moratorium and the told that if moratorium is taken then there will be interest and cibilscore impact

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    3rd Floor, Leela Landmark, Koramangala, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047, Katpadi, Tamilnadu
    India
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