Smashing Commerce Order #thrrhvqz2H — smashing commerce wrong item delivered and it is damage product

Address: 400072

On a face book advertisement o[censored]ltrasonic rat, mosquito and pest repellent by smashing commerce, i online ordered 01 no. Ultrasonic rat, mosquito and pest [protected]@ rs 480.00. The same was delivered on 30/07/2018. The said item is totally different from advertisement and making unbearable sound. I want to return this product but there is no procedure defined to return the item. By this complaint site i came to know that the customer success manager addressed her/his name differently to customer, for someone ankita sharma, ankita gupta and so on as per your surname, as i got ankita negi mobile no. [protected]. The product is useless and i want rs 480.00 refunded to me. Thanks.
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Jul 31, 2018
Updated by Deepak Sharma97730
On a face book advertisement o[censored]ltrasonic Rat, Mosquito and Pest repellent by Smashing Commerce, I online ordered 01 no. Ultrasonic Rat, Mosquito and Pest [protected]@ Rs 480.00.The same was delivered on 30/07/2018. The said item is totally different from advertisement and making unbearable sound. I want to return this product but there is no procedure defined to return the item. By this complaint site I came to know that the Customer success manager addressed her/his name differently to customer, for someone Ankita sharma, Ankita Gupta and so on as per your surname, as I got Ankita Negi mobile no. [protected]. The product is useless and I want Rs 480.00 refunded to me. Thanks.
Jul 31, 2018
Updated by Deepak Sharma97730
On a face book advertisement o[censored]ltrasonic Rat, Mosquito and Pest repellent by Smashing Commerce, I online ordered 01 no. Ultrasonic Rat, Mosquito and Pest [protected]@ Rs 480.00.The same was delivered on 30/07/2018. The said item is totally different from advertisement and making unbearable sound. I want to return this product but there is no procedure defined to return the item. By this complaint site I came to know that the Customer success manager addressed her/his name differently to customer, for someone Ankita sharma, Ankita Gupta and so on as per your surname, as I got Ankita Negi mobile no. [protected]. The product is useless and I want Rs 480.00 refunded to me. Thanks.
Jul 31, 2018
Updated by Deepak Sharma97730
My Order is order #THRRHVQZ2H
I just want to return the product and want my money back as I am not satisfy with this product, Its continually creating a irritating sound .
Also Quality of product is very cheep and rate is very high .

I have Mailed Several Time For Return This Product and Refund My Money Back, But Not Received Any Positive Replay From Support ([protected]@smashingcommerce.com).

I have also tried several time to call support but My call not connect at least once and also fail in sending SMS on these numbers ([protected], [protected]).
 
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    Smashing Commerce Order #thrrhvqz2H
    Na, Maharashtra
    India
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