Snapstore — not refunding the amount and not sending ordered item

Address: India, Chennai, Tamil Nadu
Website: thesnapstoreapp.com

I have ordered a photo book in snapstore app with Order Id : 452639 on November 21 I have paid Rs. 222 online but on 22 November I got a mail from SnapStore admin to place another order on cash on delivery because my uploaded file has some java errors, they said they will make this order as prepaid one but the delivery man is asking me to pay cash to receive. I have mailed my concerns to admin but I have not received my refund and also my parcel. I'm having all the proofs of mail conversation with admin. I have paid the amount but they are not sending my parcel and not refunding my amount also. It has been a month .They are not responding to my mails.
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    India, Chennai
    Tamil Nadu
    India
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