Sneakers Cop — Product not rcvd but payment done

Address: 22, A, A-1, Shah & Nahar Indl Est, S J Mg, Lower Parel, Mumbai - 13

Website: sneakerscop.co.in

I have order 2 shoes for which payment is been done but no payment receipt rcvd nor shoes.
Order id is 116169
Below are attached screen shots

Kindly take necessary actions