Sony India Complaints & Reviews

sir this is amit ahuja from palwal i have a sony erricson k750i phone and my ear phone lead was damaged on 17-Aug-2008 and i submit my lead 18-Aug-2008 sir they donot give me new lead they only tell company cannot give us. i can go three times to service center service center name Fortune Mobile service nehru ground, faridabad. sir i am doing job in rudurpur(near uttaranchal) i am comming with in 3 month in my home sir my brother has gone three times on service center but they did not give him and says company cannot give them. i am too helpless now by job card id n8fbd or i am doing complaint to this ur complaint no [protected] but there is no response at all please do something as soon as possible

hi,
iam dilip,
i have purchased the sony Ericson s308 mobile on one week back its battery backup is reducing for with out useage also the battery is consuming the power and sound system is not working properly iam very much un satisfy with that product plz give me one sugesion to me for repair or exchange

i hi,
iam dilip,
i have purchased the sony Ericson S302 Snap Shot mobile on one week back its battery backup is reducing for with out useage also the battery is consuming the power and sound system is not working properly iam very much un satisfy with that product plz give me one sugesion to me for repair or exchange

To
SONY ERICSSON INDIA

I parched Sony ericsson S302 Cell Phone from ON MOBILE Karmpura New Delhi.Ofter two or three days parch aging my Cell phone automatic hanged. when I outgoing call than voice is not clearer to receivers.

Parch aging date is :-6-jan-2009 from ON Mobile Store.

Plz.. Solved my problems
Er.Manoj Kumar Gaur
G-90 Karampura
New Delhi-110015
[protected]@gmail.com
+[protected]

Dear All,

This is my request to all Indian, pls don't purchase any sony erricson products e.i mobiles laptops.tv etc...

I have purchased the Sony Ericson s302 mobile on 28/02/2009, its battery backup is reducing for with out usage also the battery is consuming the power and sound system is not working properly I am very much un satisfy with that product.give me one suggestion to me for repair or exchange. Also facing problem Cell phone automatic hanged. When I outgoing call than voice is not clearer to receivers.

u r right

Dear Concerning,

I am user of Sony Ericsson cell phone and facing so much difficulty in services. After a month or so I was facing and hanging problem during the dialing and receiving the phone calls. I have given handset to your service partner Salora International to rectify the problem. They confirmed that there is a mother board problem in set and they will replace in 3-4 days. After 15 days constant follow ups they handed over me the phone and confirm about mother board replacement. Again I am facing the same problem I went to your service centre they straight away refused that they are not having any part right now and they can't help me with this.

I am a sales and marketing professional and used to travel a lot. If this is the service and product I got after investing the Rs. 16, 000/- with the expectation of good handset with good feature.

My friend specially suggested me for to buy W760 is the best cell phone available in the market. I would like to mention that I have invested money to get better product and services not to roaming around your dealers and spending so much energy and time to visit his place.

I am writing this with the expectation of an positive reply from your end to sort it out this issue permanently.

Copy of invoice is enclosed for your reference.

Looking forward for a positive reply from your end.

Kind Regards

C. P. Rathore
+91 [protected]

DearSir,
I had bought a sony ericssion mobile model k660i on 26/05/2008
I had been to your Service center named Salora situated at Patna for thrice in the warranty period, More over twice in last two months for the problem of Malfunctioning of the buttons of the handset .Now again the same problem existed in the handset. As I had been in your service center 20-25 days ago and again there is same problem and more over the set is not in warranty period WHAT SOULD I DO? Is there any solution to my problem
reply to me at the earliest

Thanking You

To
SONY ERICSSON INDIA

I parched Sony ericsson K660i Cell Phone from ON MOBILE Indore M.P.Dated[protected] Ofter one month purchased aging my Cell phone automatic hanged. when I outgoing call than voice is not clearer to receivers.I am very much un satisfy with that product.
So please replace my mobail or return full amount next 7 days wherever i complent the consumer forum.


Model No.K660i (IMEI[protected]
BATT-034219 HNLDBN08W16
CHG.0108W13114715


Kind Regards
S.K. Pandey
Mo.No. [protected]

Mail ID- [protected]@rediff.com

.

Reminder 2 for very urgent

Date 14.07.2009

I have purchased a New Mobile of Sony Erection a sum of Rs. 8700/- After 2 days purchase of mobile phone. Phone is hanging problem I just informed Mobile store Satna. He is very rude behaviour and no action has been taken by Mobile store.

sir,
I visited the sony service centre at Patna with my brother it was my second visit, when I met the receptionist(date25 aug 12pm) she reacted in such a way that i totally felt ashamed to stand infront of her.
I woudl not like to comment on ur technical assistant, but I request u to pls train ur front office staff to handle their customers.

pls do something as soon as possible because this creates unfriendly relation with the brand, despite of having qualities my mob no. is [protected]

i have given my mobile(sony ericsson W350) two weeks back in univercel show room(saibaba colony branch)for service. they said we have given it in sony service centre, had heating problem. they said have to replace mother board but till now i have not got my mobile. No information about when will i get the mobile, very bad service. You have a very bad response. I really dont understand how long will you people take to service a mobile. Really bad service. Ask your people to give my mobile in two days else please return the money. How long can we be without mobile and this is not the first time it always happens with univercell. Worst service. Please take some neccesary action.

sir,
i purchased sony ericson w710i on 3 apr 2010 from lotus communication delhi. after a week 5 no. key stopped working. i submitted it to vaishnavi services, rohini, delhi on 8 may 2010. since then i am not getting any satisfactory answer about my phone from the company. my complaint no. is 87588619. kindly look into the matter, either replace my phone or repair it urgently. inform me via mail about the status of my phone.

neelesh garg.

Sony Ericsson Mobile — Bad product and service

Hello,
I purchased SE Naite J105i phone and from the first week I am facing problem with voice clarity.
It just keep noising when I call somebody or receives call. It didnt happen if I use headphones.
I gave phone for repairing in service center at -
RT Outsourcing services Ltd-Nasik
Viraj Corner,2nd floor,Shop 9,Sharanpur Road, Canada Corner,Nashik.

They took 15days to repair the phone and today I got the phone but the problem is not resolved.
Even I cannot use the phone.I purchased the phone on[protected] so it is in warranty.
I am very disappointed with the phone and service.
I need piece to be replaced or my money back.
My IMEI No : [protected]

I totally agree with this, Sony products are worst I had purchased J20i and it failed in 1 month only and when i submitted to the service center they took almost more then 1 month 5 days to repair it and the best part it when i got it back the same evening the phone got switch off forever :). This is the servicing given by Sony. Trust me never buy Sony product specially the cell phones.

Sony Ericsson — Battery and voice is not good

I have purchased a sony ericsson J105i mobile handset on 05.01.2011, but the battery back up is not more than five hours, while used not more than two calls of 30 second in a hour. Further the voice clarity is also not good. How can I ractify the same.

mobile not repaired

Sir my handset ( Sony xperia J - IMI [protected] Not Repaired in 2 wreaks .
i am video editor so i have receive many calls pls receive my phone.

mobile stolen

I lost my sony ericsson wt19i my imei no is [protected] kindly do the needful
thanking you

screen lining problem

sir/mam i am preetam kumar, my laptop model no. SVF5318, in the problem in lining on screen so plzz say something about this prblm, u can ??

I BOUGHT A SONYERICSON W580I, I HAD A PROBLEM WITH THE PHONE. THE PROBLEM IS THAT THE SOFT WARE OF THE PHONE IS CURUPTED. WHEN I GAVE IT 2 FIX IT IN A REPAIRING CENTRE.THEY COULD NOT REPAIR IT INSTEAD THEY LOST THE IMIE NUMBER WHICH IS STICK IN THE BACK OF THE PHONE UNDER THE BATTERY. I HAD GIVEN IT TO D SONY CARE HOUSE, THERE THEY SAID THE SOFTWARE COULD NOT B INSTALLED WITHOUT THE IMEI NUMBER. AGAIN THERE IS A PROBLEM THAT I HAD LOST THE RECEIPT AND THE CASE OF THE PHONE SOME WHERE. IS THERE ANY WAY TO REINSTALL THE SOFTWARE OF THE PHONE.
I HAD BUYED THE PHONE BY STORING MY MONEY WHICH I HARDLY GET FROM MY WORK, SO I DONT WANT TO LOST IT. PLEASE HELP ME WITH THIS PROBLEM. I WILL REMAIN GRATEFULL TO YOUR ACT OF KINDNESS...

last year i bought SONY DIGITAL CAMERA MODEL NO. DSC H7 . last week i lost my camera remote. i want a new remote . can u help me about this problems. and plz mail me where i can bought this remote.

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.[protected]@ap.sony.com


Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.[protected]@ap.sony.com


Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at [protected]. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call, at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
[protected]

from,

s.ethiraj
af1 vigneshwaras dhanalakshmi flats

no:6 kabilar street

palavanthangal

chennai-114




I have purchased A LAPTOP ON 06:02:2010 at modern computers, palavaram.The model under no sony cw23.It is not connecting with internet.It has been complained to modern computers.They are not responsing.please do the need ful.



my maid id:[protected]@yahoo.co.in

my mobile number:[protected]

I HAVE A KV-XF29 M97 - TV - WHICH WAS OUT OF ORDER SINCE LAST TWELVE DAYS- SOME M/S NEOSA SERVICE CNT. AT CALCUTTA -26, WAS
INFORMED, FEW DAYS LATER ONE PERSON CAME, HE CHECKED AND TOLD THE SET WOULD BE CARRIED TO SONY REPAIRING CNT, -- AFTER THAT, I AM AN OLD MAN, DAILY CONTACTING THE CENT- TO ARRANGE THEIR PICK UP VAN OR TO TAKE MONEY FROM ME AND HIRE A taxi TO GIVE ME A CHANCE TO SEE RUNNING CRICKET GAMES BUT HARDLY THEY BOTHER, HAVE ANY DEPT OF SONY INDIA - TO MONITOR THEIR SO CALLED AUTORISED SERVICE- PEOPLE ?

demo registration no: 5478140. Still now not installed. It should be with in 24hrs. Please installed it today itself. Contacted to tollfree but could not get satisfied. They have given phone no: 2584755/32927446 but not get any responces. It's sony so it's should not work like other company. Who will be resposible for that?

hi sony poor service i bought a sony bravia i complaint to 18th july regular to till date but nobody care it my tv is in under varranty but after varranty i don, t know ???????????? sandeep [protected]

I am a fan of SONY product.I am using Sony TV, Camera and DVD recorder.
at present I am residing in Kuwait.On 03/03/2008 I purchased SONY DVD
recorder model No.RDR-GX 350 in Kuwait.I took it to India, after few days it was not working so I took it to your Sony service center HUBLI for repair in the month of
Jan 2010 My complaint Job No.is JAN 99.Your Hubli service center was unable
to repair So it sent to your Bangalore service point but in Bangalore also they
could not repair I surprised that one of the World biggest ( SONY ) company
can not repair their product dont you think it is SHAME for SONY I am ready
to pay the repair charges, from Jan 2010 the recorder is in your Sony Service
Center Hubli Karnataka India Can you take action about this and reply me
to <[protected]@yahoo.com>
Form Vilas G.Asukar
KUWAIT

I am rana my sony dvd recoder had recroder but not writ c.d i mean not transfer hard disc to c.d
i am in delhi veks marg[protected]

W830i mobile phone — Poor response to complaints

i purchased W830i last year and within 8months it started showing problem with its Bluetooth &
camera. It gets hang while playing videos. i submitted phone to service center M/s RT Outsourcing ltd Faridabad 2months back and till now i haven't get it back, very poor response from their side.They have sent the phone to the company and as per them it is under processing. I can't understand does it take so much time to repair a phone. i have lodged my compliant in customer care too, they have said to wait 48hrs. If nothing gets happened in 48hrs i will definetly go to comsumer court to take legal action against this.

Sony Ericsson — pathetic authorised service centres

i have bought new set of sony ersicsson w580 i and it charger stop working and it is still in guarantee period when i went to their authorised centres in faridabad at shivan towers their mr nishant sharma who say he is owner of this palce and give his mobile numberto me [protected] refuse to take it ...

excuse he give me that on staurday we work only from 9 to 6
and about 6 o clock i was in their office and they were very much open at that time their attending one customer, i request to him, that sir toaday i have taken half day specially for this and it is not possible for me to come on regular working days inspite of taking my charger he started misbhaving with me and said that i am onwer of this place and i can do what i want .

i was shocked by his behaviour, this is service which sony offers to his customes and i will make sure i will take this matter in newspaper's and publish article against your companny

Sony Ericsson — Ill treatment

I want to know the contact number of sony ericsson service centre in greems road chennai. please do the needful at the earliest.

Best Regards,
Valentine.
[protected]

Sony Ericsson — Very bad customer service

I'd given my phone at service centre on 14 april, 2008 they said it will go to the company nad will take 15 days to come back. it has been 45 days and still i haven't got my pnone back i have called the customer care and the service centre a hundred times but thet are not giving any satisfactory response i have also sent them many mails but they responded to only 2 of them.
Model: W580i
IMEI NO. [protected]
Case ID. N2FBD:[protected]
Service Centre- Aditi Electronicsshop-147, 1st floor, om shubham tower, neelam bata road, ph no.[protected]

Sony Ericsson — K790i Stopped working within 1 month

I had purchased a K790i from 'The mobile Store' on the 1st of May 2008. Within 10 days the microphone stopped working, meaning that the person on the other end could not hear my voice at all. I contacted the store and they asked me to contact the service center (Kaiser). I deposited the phone with Kaiser on the 14th of May, and they gave it back to me on the 26th of May. But, on the 27th morning the same problem occurred. The issue had not been fixed at all. I deposited the phone on the 27th again and am as yet to receive it from Kaiser. Everytime I call they just tell me "sir, pls call tomorrow". I am really unsure as to what should be done. Can you please guide me as to how to file a Consumer court complaint? Also what is the procedure for demanding a replacement handset?

sony erricson w-550i — bad response of service center workers

sir.
U have a service senter in ambala cantt(Haryana).
the employe of SC behaves very rudly with customers, they dont reply what ever customer ask.

i want u should take an action...

thanks..

Sony Ericsson — Their newly purchased phone was dead and they changed the color of my model when they replaced

Hello Sir,

I have a complaint against Sony Erricson. I had purchased a phone from sony erricson on 1/7/2008 (model Z555i - Black color). The Phone was phone dead in 7 days it was not getting power. and i have registered a complaint for replacement.

When they replaced the phone they changed the color of my model from black to rusted red, which a not selling color for their company in the market.

And at the time of my counter arguments they asked me that again it will take more 10-15 days and I was miserable and had to accept that phone at this time but kindly help me out and get me my original color of the phone. I had purchased this phone for my use and the color was my choice.

This on Sony's Part is not feasible and they should reply me very user friendly wherein the service center executives are so rude and they never give good reply to the customers moreover they should provide a mobile till i didnt had one mobile. but instead they torture the working people. I am a girl and working and so it is very difficult for me.

At this time if i dont speak then they will do the same thing with others and i also dont have black color mobile of mine for which i have paid.

Thanks and Sincere Regards,
Bhumika B. Shah

Mob: [protected]

on 20th of dec 2007 i bought Sony Ericsson model no w 580i. on 14 of may 2008 i had a lot of problem on the phone, with the software, number pad and headset, i gave it for repair, it was a replacement done by the company. i was fine with it until today 20 of aug 2008.
my headset is having the same problem. only right side of my headset is working. I'm not sure whether its the problem with the design? but i believe it is because it keep recurring. its no expected out of sony . im totally unhappy. im really having a bad experience.
prasun churai cheruvari
[protected]

Dear Sir,
I purchased Soney Ericsion W350i. i am not happy with your services even your services center. in your W350i have FM sound problem. FM radio sound is too low, even you are on FM radio in speaker thenafter sound volume is too low i visited in your authorized sales person & services center, they are asking that this is the manufacturing problem.
Now you people tell me what should I do, if sony Ericsion made that kind of fault in manufacturing than what is difference between local phone & sony ericsion. Both companies are similar in fact local made mobile phone is cheaper rather than sony ericsion. The FM quality of W350i is not good.

If you have any solution for my problem please tell me

I had purchased a Sony Ericcson Mobile Model No.K790i from M/s Mobile Store at Madurai 10.07.2008..
After Using it for 10 days, there was a problem with the mobile's camara function...my mobile was not able to capture & save the images...
I reported a complaint to my vendor M/s Mobile Store on 25.07.2008...
The same has been sent by the vendor only on 01.08.2008 to the Sony Ericcson Service centre for repair & rectification.
During the first visit on 03.08.08, I was been told that there was a software Updation that needs to be done...But the first attempt for the same has failed..
During my second visist on 07.08.08, I was been told that there was a problem with the mobile's Mother board...Hence the same was been sent to chennai for changing the mother board...
After that I've followed up several times for getting my mobile back, , But i was not been given proper responses either from the service centre or the vendor M/s Mobile store, Madurai...
At last when i contacted today, , I was been told by my vendor that the mobile was ready on 13.08.08(Yesterday), with the Jobsheet status being Closed..
Before the mobile was been handed over to me, again there was a problem with the ringing sound, which was been detected by M/s Mobile store P Ltd .
I was been told that there was no sound heard at the time of calling..hence it was again been given to the service centre for rectification with a new Jobsheet being created for that on 14.08.08(today) (the details of the Job sheet No is given below)(THE JOBSHEET NO HAS NOT BEEN CHANGED BUT THE DATE HAS BEEN ENHANCED TO REDUCE THE NO. OF COMPLAINTS ADDRESSED BY THE SERVICE CENTRE)

With these kind of responses & problems in the mobile, I'm not satisfied & convinced with my mobile that has gone for service..While enquiring with my vendor M/s Mobile store about the delay in the servicing, , I was shocked to hear from the vendor that atleast this kind of response has been given because of the reason that I've gone thro my vendor...if the customer directly moves to the sony service centre, the delay at the worst scenario...IS THIS A CUSTOMER SERVICE???????
I've been using Nokia Mobiles for the past 5 years..This is the first time i transformed to Sony, , But due to worst service, , I have decided not to use Sony Ericcson henceforth...I need my money back to the tune of Rs.11000/-...
Also, due to non availability of Mobile, I was mentally pushed into with torchers...hence I need a COMPENSATION from Sony ericcson for Rs.25000/- for my mental torchers..

Would a service centre take 25 days to rectify a problem in a mobile????

I NEED AN IMMEDIATE SOLUTION FOR THIS PROBLEM...

The details of the mobile are given below...
Model No..K790i Cybershot phone(Black)
Jobsheet No. 1 - MDU / SE / 63736ICP / Dated 01.08.2008
Jobsheet No.2 - MDU / SE / 637361 CP / Dated 13.08.2008
Name of the dealer : M/s Mobile Store Pvt Limited, Vakkil New street, Madurai

MODEL NO-K530i
IMEI NO[protected]
REMARKS: cannot power on
COMPLAINT ID :SESDS BCS 12705

MODEL NO-K530i
IMEI NO[protected]
REMARKS: cannot power on
COMPLAINT ID :SESDS BCS 12705

My Mobile model no. W-200i, IMEI[protected]
I purchased this set before September. But before one month giving problem. Problem are audio problem, air phone, charging problem and camera not working. I send for repair in service center VIDEO CARE TVC-E Servicetec code no. 1001945 in nashik but he do not giving me satisfactory reply.
You take immediate action for better service in customer (SONY ERICON MOBILE )

sony ericsson w5801 — Complaint an -ses08sse16642

I given my cell phone due to some problem last month
but not yet the service center not responding this too much
every time they are saying give me two days . respond soon please.

Service centerAddress:
Hyderabad, ss.communications, Ameerpet

Same problem I am facing

Sony Ericsson — No response for servicing for last four months

I feel very sorry having purchased a phone set Model W910i four months back make Sony Erricson.

Ever since the purchase four month ago, i have been following up with the vendor M/s Fortune Mobiles, Shop No. B-387, Faridabad, for replacement/rectification of the above mentioned phone set.
Complaint: SE773-3819, Problem - 0601-Can't charge, walkman, games n application, Connector.

It is a matter o[censored]tter shame on the part of such a world-renowned compnay of your repute. that a small complaint is not being attended to after innumerable follow-ups and phone calls.
It is the last complaint i am lodging with the company, if no action is taken, i will be forcec to lodge a case with the consumer court.

Girish Sharma

My Mobile(Sony Eriction W580i) Cemara Not Run Properly
And It's Mick Also Not Work
I Can't Atten My Call
I Request U Please Success Me About What I Do

Thanks

i purshes secound hand mobil w830i in anand. my mobile was lost for me so what kind for you sagesation for me ? bill is also for me ... so what type prosses i tray and my mobile meet for me

Sony Ericson/Mobile(K530i) — The quality of Camera and Sound

From the day of purchase of my cell K530i I have noticed that the quality of the Snaps taken by it is not good as compared to the other cells of the same 2 megapixel range and even from the other K530i cell's.

Sony Ericsson W350i — Not Satisfied With product

I bought the sony ericcson w350i 3 months back.Within three months i faced lot of issues.My panel back side grips broken.The sellers are saying no warranty for that.It is also coming with mobile.Its not having the capability for three months means i don't know the quality of product.How can i get the replacement?
All my money gone waste.

Sony Ericsson — Mobile Quality

I purchased new W 350i Sony Ericsson Mobile phone six thousand eight hundred ninety nine rupees. After checking all function i got some problem on FM speaker phone same set. Services center person of sony Ericsson told me this was a manufacturing problem.
Now my question is this if company lunches their mobile phone without any checking. why customer is suffering. customer is paying full amount to company afterthat they are not providing good mobile phone to customer.
I thing no difference between local phone & Sony Ericsson phone so i am suggesting please do purchase sony Ericsson set because they are not supporting to you even their services center person directly speak to any body it is not our fault now you tell me who`s fault.
your seals person first took money after that they are sowing mobile phone even after purchasing they are not showing complete feature of set.

at the time of purchasing sales person tell me this is the problem in this phone afterthat i purchased that phone then that is my fault


Kindly do needful ASAP

Thanks & Regards

Pradeep Joshi

Sony Ericsson — Manufacturer defect in camera of mobile

I have purchased a mobile (Sony Ecrission K530I) from themobileStore, Road no 1 Banajara hills, hyderabad bill no AP01136/00001/0722 dates 13/7/2008. This mobile phone had manufacturing defect as i was not able to save camera picture on my phone. I reported the same to the mobile store. They redirect me to sony ecrission service center by saying that it as some software problem. I reported to sony service center, Road no 2 banjara hills, hyderabad - 500 034 on 23/8/2008 complaint no SES08EXC12333. They also told me the same. After calling them again they told me that its a manufacturing defect in camera and they have to replace it. After calling them for more than 6-8 times they returned back me the phone on[protected]. With the remark Camera has been replaced Camera KNC2015572. I checked the camera quality it was not good as before ( 2 MP). I reportes this back to them on 11/10/2008. They accepted me that the quality is not good but they said " We cant do anything about this, you will have to go to head office, secundraabad. This is a complete harrasment for a customer with so many request they are not accepting their fault. If service center is there then they should solve any customer issue either replace phone or part.

I have relation with Sony Ericsson mobile company long time; I have use lots of model Sony mobile; but today my mobile w580i mobile problem with call receive + back, menu + c key pad; automatic brake calling switch inner side pin at mobile key pad and I have purchased two no. of mobile and same problem both pieces, Sony Ericsson service center has not support this type of problem and service center guys has talk to me this is not covered in warranty. So I have help less for this model and very difficulty use this types of pad problem and I will see the service center maximum problem in this model for the using people; Sony Ericsson company is the big company and always best service; but why this is company fault all the w580i model; so way you are not replace a new keypad.

My Sony Ericsson w580i mobile serial number is below :

One Mobile serial number – BD30962PVM
Second mobile serial number – BD309D8VBL

Sony Ericsson W350i — faulty mobile

i'm using w350i. but now i'm facing some problems in my mobile that it get suddenly switch off and again it switch on itself and sometimes it shows insert sim. but i've already service mobile once.. before one month due to display problem in banglore. So i'm requesting to replace my mobile or to give the money back... i can't use the repaired one again... because
i've invested on that... i can't tolerate it anymore...

Sony Ericsson W580i — Headphones problem- not returned-

I had deposited headphones of my W580i mobile phone on 04.10.08 in J- block, Rajouri garden service centre of sony ericsson as it was not working, they told me to collect the same on 08.10.08 as i am working i went there on 31.10.08 i was shocked to see that the service centre is about to close and the still did'nt receive new headphones from the company. They told me to collect it on 03.11.08 but i doubt because they are going to shut down that centre. Also the receipt that they are giving does not contain the name of sony ericsson.

Sony Ericsson W580i cell phone — cell phone W580i not retaining charge since product purchased 2 months back

I want to make complaint about my phone W580i.
My young son, a school going boy after collecting his pocket money for a year to buy this mobile is facing problems with the phone since he purchased it on 25Th August 2008 from Sony Ericsson World, Udaipur.
My son is very disappointed and here are the complaints.

Complaints My phone does not retain battery charge even when in standby. Even without using the phone suddenly the battery drops from 90 % charge to 40 % charge. At time sthe phone suddenly gets switched off on its own. Sometimes the speaker's maximum sound goes down and the sound becomes soft.

29 September 2008 submitted to Accel frontline, Udaipur for same problem. Case Id No. UDP-SE -008704.
Replaced Battery (? new ) received on 14 th October 2008 (after 4 visits and 12 phone calls) to centre.

Problem persisted. Tried discharging battery and recharging full 2- 3 times but did not help.

Visited centre again on 17th October.
Was told by service center engineer that there may be virus in my memory stick. Please note that my memory stick works perfectly fine on my mother’s mobile K810i. kept trying formatting etc but problem persisted.
Since it was festival time I did not visit again till after Diwali.

Visited centre on 3rd November. Was given a different battery saying that since this was a new battery the problem would be rectified. But the problem persisted.

4th November 2008 submitted to Accel frontline, Udaipur for same problem. Present Case Id No. UDP-SE -039476/2008.

Have spoke many time to the Sony Head office at Delhi. Have spoken to Vijay, Amar. Megha, Raj and Sanjeev. All have merely said that you submit and we will follow up later. In short only empty talk.

The cellphone W580i that I have purchased has been a faulty piece with manufacturing defect. Hence I would like a total new replacement with new sealed pack from a new lot.( not a repair or a part replacement ) or I would like my entire money refunded as as soon as possible. There are many people whom I know who are facing similar problems. Possibly this entire model ?lot has some problems.

Case Id is SE[protected] as reported on 39011111.

i hve a sony ericsson w580i and i've been having a couple of problems with it.
1. the headphones only work on one side, i used the ones for my phone and for my mom's phone(we hve the same phone) and they both only work on one side.
2. I cannot edit the shortcut menu
3. the keys are cracking down the middle
4. It froze while i was in the middle of sending a text, i turned it off and when i tried to power it back on it would not come back on.
5. IT IS FREAKING PISSING ME OFF WITH AL ITS PROBLEMS. I'V HAD IT FOR ONLY 7 MONTHS AND ITS ALREADY BREAKING DOWN.

Sony Ericsson mobile K790i — Mobile gets switched off automatically

I have bought sony ericson K790i mobile on 15th August 2008. In three months it is creating problem like gets switched off automatically and not recieving the signal properly. i went to sony ericssion service centre in chennnai they examined my mobile they said they have to chenage the mother board in the mobile. they took two weeks to repair my mobile. In mean time i spoke to sony ericssion customer care no 30911111 i didnt get any proper response from them. in my life i have not faced such a worst customer support. immediately after one day of service my mobile got switched off. i dont know what they did in my mobile. my mobile is just four mmonths old. can anybody suggest me what type of action can be taken against them. can anybody help me in this regard.

regards,
Sreeramkumar VS
vs.[protected]@gmail.com

Sony Ericsson — mob

i have lost my mobile can it be found

Sony Ericsson W580i cell phone — i lost my cell phone on 14-12-2008 at around 9 a.m

i lost my cell phone on[protected] at around 9 a.m in hyderabad
IMEI no:[protected]
phone model:W580i Lastused No: [protected]
Missed date n time:[protected] at 9 a.m

MOBAILE Sony Ericsson W350 — Mobaile is not Dilivery

Dear Sir,
This is compnt regarding not reciving mobile phone
i have already made payment of Rs.6995 dt 16/11/2008 but still i havnt recive mobile
i try to contact on given mobile number but i didt get proper responce
and if ill not get my mobile or payment back with in a week, i will registrd complane in consumer corurt about this matter
this is last masge to you ...
contace me on [protected]

Hi sree. same here! In my case it just turned off while playing SUDOKU...went to cus. Care in shimla n they made the diagnosis-DEAD. I was asked 2 get d m.board changed for which they would have charged me 10k bucks, bt i chose to buy a new set(nokia dis time). Also had trouble with d camera...d guy at d service center also confessed that k790i shud be discontinued.

Sony Ericssson 810i — Headset not being serviced

My Headset of 810I was given to the dealor at the following addresss
# 652, 11th MainRroad, 1st floor, 4th Block, Jayanagar, Bangalore 560011. The date of the complaint was 27th november 2008. The dealer promised to replace the headset in 15 days. The job sheet number is 062195/2208. Its been one month and the dealer is not responding to the complaint. Whenever i call him he swictes off the phone. Please help me out on this as he is mentally tourturing us. The IEMI number of the phone is [protected]. My contact number is [protected].
Thanks
Rajat Agarwal

Big C - Sony Ericsson W830i — Faulty piece sold

On December 31st i purchased Sony Ericsson W830i from Big C showroom in Chandanagar for Rs.9700/-. After using for two days, the battery was getting discharged within one hour of completely charging and even without using any multimedia applications (playing songs, FM etc.). The phone was also hanging very often. On 6th Jan., i went to Big C and the servicing person over there said, there is problem with operating system and this needs to be serviced at Sony Ericsson servicing center in Kukatpally. I requested the manager at Big C to replace the piece and provide a new piece as there are lot of problems with the piece i purchased (which was also agreed by the in-house servicing person at Big C). The manager informed me that a replacement will not be done at any cost and only servicing can be done either directly by me approaching the service center or through Big C personnel going to the servicing center and getting it done. But i think, it is not fair on the part of Big C to suggest consumer to stick to the same faulty piece which had problem within a week of purchasing it.

k790i sony ericsson mobile — worst service

This is to inform the company that i had buyed a k790i mobile 1 and half year back and now without reason suddenly network stopped.I took it to a sony service centre where they say problem is with IC/MOTHER BOARD the and to repair it costs >8000 rupees or better buy a new set sir .how can a set get damaged without reason and for repair you have to pay 8000 rs, this is really disgusting.So i have decided never to buy a sony product in my life and also will not recomend any body to buy sony products.

Sony Ericsson — Problem with the sound volume in the sony ericsson model W302i

When i use the MP3 player in the sony ericsson model W302i, the sound volume is very less even when we keep the maximum volume. And when there is no signal for more than 5 minutues, the mobile is finding it difficult to search for towers after that. So we had to switch off the mobile and switch it on once again. This becomes a problem while we are travelling, because at one point of time we may be in a place where there is no tower, and after few hours we might have moved to an area when there is tower but the mobile is not picking up the signal until we switch it off and switch it on once again. Please do reply to my complaint as early as possible

hi
I am soumya from Hyderabad.I bought sony ericson W580i Recently. i have facing some issues with this mobile. My mobile is automatically switched off and again switched on.Daily i am facing this issue.please update me foer this issue.

Regads,
Soumya
My Mail Id is :[protected]@yahoo.co.in

Sir/Madam

I bought Sony ericsson handset (w580i) on 6/3/2008 from Subhiksha Trading Service Ltd on the name of Davender Chauhan.In which i have got the warrantee of 1 year, According to my warrantee if there is any problem in my handset you people are liable to resolve the problem and liable to give me the resolution of my problem as Earliest as possible, but you people are not realising the fact that you people are from service industry & what kind of services you people are providing to your customer, its not up to the mark & also its making a bad brand name to your Company. I m really upset & sorry to say that such a big company like Sony Erisson employee has no adiquate to talk with customer.This is not there fault this is the fault of the Management they people have not groomed there employee as per the demends & needs of the customer.This is the reffernce of the below mail.

I have some problem in my sony erisson handset and for the same i have visited your service outlet of dwarka branch there i have met Mr Harsh and miss sonia, i have discussed my hand set problem with them after listning every problem they peple have asked for my original bill i gave them on the spot. After that miss sonia has checked warrante period of my handset whether my handset is in warrante or not.She told me that my handset was in warrante then she asked for my handset and she went to talk with mr Harsh & after she came and said that sir Emi no is not cleared on your handset so sorry we are unable to help you then i asked her to let me talk with Mr Harsh for some clarification & after i had word with Mr Harsh regarding the same problem he was not ready to listen anything and start debating about the same i have told him that i have a original bill & box with me you can check my Emi no on both the Documents but that gentle man has no adiquate how to talk & how to handle the Customer quaries, sorry to say but he only knows how to debate & misbehave.The same time i have asked for the customer care number from him & he was not ready to give that also, after that i have find your custome care no from your site.

After a day i have contacted your customer care support there is a gentle man called mr Ankur he assist me with his services & i was obliged while talking with him, he is sach a nice person he tried to help me in my problem, he make me to speak with his Manager Mr Kishore & i explained each and every thing to him & he assured me that sir you go and visit our dwarka outlet again and make me speak with Mr Harsh, i did the same as Mr Kishore guided to me i have taken out the time from my busy schdule & visited the outlet again & make him to speak with mr Harsh, after a 15 or 20 minute long discussion Mr Kishore assured me you will get the resolution with in two day.After disconneting the call of Mr Kishore, Mr Harsh came to me & said now you do whatever you want you will not get any resolution to your problem & misbehaved also his behavior was very rude to me & he was not accepting the mobile phone. With due respect to Mr kishore i again called him & told each and everything to him he was shocked to know this then he called up directly to Mr harsh & they people had talk i was not aware about what discussion they people were having. After 10 min Mr Kishore called me and said sir mother boad of you Mobile phone is dead thats what Mr Harsh told to Mr kishore Without taking my handset in his hand how come he got to know that my mother boad is not working i m really shocked that Sony Erisson has hired Astrologer on his rolls. After all the things happened Mr kishore has again assure me the sir give me 7 days time your problem will be resolved, with due respect to Mr kishore but sorry to say they all were making me fool & doing all scrap with me After i have realize i have wasted my time as well as i got to know the image of the Big Brand Company.

This is the last option of mine that i m writing a mail to you after that i have no option left apart from going to consumer court or a media
for there support to help and resolve my problem as it was pending from last 1.5 month

Looking farward your response and your favourable reply

Regards

Rajan Kapoor
Branch Manager
Reliance Money
[protected]

"Nothing is important then work, work is worship"

Sony Ericsson — No self respect

Hello Sir,
I am using sony ericsson phones from past 3 years.I was totally satisfied with SE phones by now.But not in future.I am here to complain against the employees of sony ericcson named(Deepraj Sonawane and vijay gupta) working in cantral one mall, near vashi station, Vashi, New Bombay..I had bought F305 mobile from there and Deepraj said me to cheak the mobile phone within 24 hours and if there will be any problem i will replace the moblie phone. when i checked it, there was a fault in the phone and a went to him within 24 hours.But they refused to replace the phone.I was much disappointed for this service of sony ericsson.I am still using that phone.please do something against those employees and replace my cellphone.I think"customer satisfaction" should be your priority.Sony ericsson is not keeping his own words..Shame on you


Thanks,
vinod thakur
Cell phone:- [protected]

DEAR SIR I JUST WANT TO CONNECT ABOUT THE SERVICES PROVIDED BY THE CUSTOMER CARE OF SONY ERICSON. THE WORST SERVICES I HAVE EVER SEEN. THE PERSONS AT YOUR CARE CENTER FIRSTLY DO NOT KNOW WAT TO DO THEY HAVE ONLY ONE OPTION THAT JUST REINSTALL THE SOFTWARE SO IT IS CREATING A BIG PROBLEM FOR THE FUTURE OF SONY. WE HAVE NEVER SEEN ANY SET OF SONY THAT IS PERFECT ONLY AFTER 1 MONTH OF PURCHASING THE PROBLEMS ARE GENERATING. I DON'T KNOW IF SONY CAN'T MAKE GOOD SETS THEN WHY IT IS LAUNCHING NEW SETS DAY BY DAY. EVEN YOU CAN SEE AN EXAMPLE THAT IN GURGAON CARE CENTER NEAR MARUTI PERSONS DO NOT HAVE ACESERIES OF PHONE THEY TELL CUSTOMER TO GO SOME OTHER PALCE SO WHAT DO...?????????? ITS MY QUESTION TO EVERY ONE...

Sony Ericsson phone — No Self respect

Hello Sir,

I am using sony ericsson phones from past 3 years.I was totally satisfied
with SE phones by now.But not in future.I am here to complain against the
employees of sony ericcson named(Deepraj Sonawane and vijay gupta) working
in Raghuleela mall(central one showroom ground floor), near vashi station, Vashi,
New Bombay..I had bought F305 mobile from there and Deepraj said me to cheak the
mobile phone within 24 hours and if there will be any problem i will replace the
moblie phone. when i checked it, there was a fault in the phone and a went to him
within 24 hours.But they refused to replace the phone.I was much disappointed for
this service of sony ericsson.I am still using that phone.please do something against
those employees and replace my cellphone.I think"customer satisfaction" should be your
priority.Sony ericsson is not keeping his own words..Shame on you


Thanks,
vinod thakur
Cell phone:- [protected]

my phone is z800 model no. but this is vodaphone phone my phone is network problem created what i can do for repaire my mobile my cell is [protected] please contact me another sent emaile.

i purchase the mobile on november 2008. but i have the chargable problem. so i give the mobile to autorised service center. but i have loss my 15000, he is spoill my mobile fully. customer care also very worst service. i have a mentally and physically upset, ur a intelligent indian pls dont by the sony erickson mobile, very very worst ur money& time only waste pls all friends dont by this mobile its worst worst service

sony erricsson/ W580i — LOST MY CELL PHONE

Hello Sir,

I have lost my cell phone while I was travelling in the Bus. Even though I have kept the phone in the front pocket of my jeans it is stolen. Please try to track and trace my mobile phone. Below are the details.

NAME: J V SHARATH CHANDRA
RES ADDRESS: FLAT NO 6, #18 AUSSIE HOMES, 2ND CROSS, NR COLONY MAIN ROAD, MURUGESH PALYA, BANGALORE-17.

OFFICE ADDRESS: MISTRAL SOLUTIONS PVT LTD, #60, ADARSH REGENT, DOMLUR, BANGALORE-71.

PHONE MODEL: W580i
MAKE: SONY ERICSSON
LAST USED NUMBER: [protected]
Email id: [protected]@mistralsolutions.com
Missed Date: 7th April 2009
IMEI no:[protected]
Presently I am using the same number ([protected]) as it is post paid corporate connection. Please track and trace my mobile phone.

Thanks and Regards
Sharath Chandra

my dad bought a w350i phone for me my first phone i was so excited the after a couple of months the little flip part snapped my uncles w350i phone even did the same it the problem with he phone me and my dad took it in the vodafone shop and my dad got it of the website vodafone one and she started to say we never cma e up on the machine but we lost it and she was rude and she sed we might have to pay like 40 pound

Sony Ericsson — Mobile Not Receiving

I have a Mobile Network problem in my cell phone, but giving to the service center they are not returning the cell phone belonging to approximates 2.5 months have been passed...what can I do????PLZ tell me????

Mobile loss
I lost my Mobile. Make Sony Ericsson K-530i

My Mobile Sr.no. is-[protected]

My Mobile(IDEA) No. is [protected]

May please track the calls from mobile/whereabouts of the mobile using ID and may please mail the details.

Also block my SIM and allocate the same No. to me.

My address is E-5066 RAJAJIPURAM LUCKNOW
CONTACT NO-[protected]

REGARDS
GAURAV SHUKLA

Mobile loss
I lost my Mobile. Make Sony Ericsson K-530i

My Mobile Sr.no. is-[protected]

My Mobile(IDEA) No. is [protected]

May please track the calls from mobile/whereabouts of the mobile using ID and may please mail the details.

Also block my SIM and allocate the same No. to me.

My address is E-5066 RAJAJIPURAM LUCKNOW
CONTACT NO-[protected]

REGARDS
GAURAV SHUKLA

display problem

Soney Ericsson — Los of Mobile

I lost my mobile today.

Mobile IMEI : [protected]

I tried to log a complaing into soney ericsso web site but they not provided any lose of mobile complain fecility.

Can you please suggest me what should I do hear?

I bought a new Sony Ericsson Mobile Phone (Model k530i) purchased from Ms.Saravana store, T.Nagar, chennai.07 vide their bill amount for Rs.7175/-. However, I could not use the mobile for 1 month after using 8 months it was having no. of problems such as Hanging, cannot power on etc. Thus I rushed back to the dealer M/s. Iconet, indira nagar adayar, who are the service agent of the company.

I told him that I need another set and not a repaired one. Still he insisted me to give it to the service centre. At that time I had left with no option but handed over the set to their service Agent M/s. icconet indira nagar, adayar, chennai.

Now a fortnight has passed neither I have been given a new set nor am informed about the plight of my mobile set.

Being a reputed company, I have trusted on this product and I am sure that they will do the needful to keep my confidence intact.

Awaiting your prompt response.


Regards,

K.Ganesha moorthi

sonyericsson - Mobile W200I — difficulties in hearing

Hi, i m pranavsinh Vaghela, I purched sony W200I (IMEI[protected] in may-08, in this phone i have a hearing problem, so i repaired phone in Sony sevice centre at dadar, but after 4 month same problem arised and now 3rd time same problem after repaired but no permenent solution i got from service center now my warranty period going to lasp and same problem arised, i need permanant solution, pls. help me.

Sony Ericsson — no repair for my my w580i on warranted also

my mobile was not getting switch on i have already comlainted but there was no response my warrante time also getting closer i have to comlaint if there is no response i have given mobile in sony care chandigarh but they return me after 1 month but the problem is same

Sony Ericsson W350i — Worst service , worst phone quality

I have purchased a Sony Ericsson phone ( W350i) on 2nd December 2008.

The phone right from the day it was purchased was giving fault and since two monhts the phone is not working. phone turns off during startup and then remains off.

I have given the phone for service multiple times to service center "Accel frontline services (P) limited" based in Andheri (E), Mumbai. According to them there is some main "IC" problem and I will have to speak to "Sony ericsson " company directly for replacement.

I am very surprised and astonished with these kind of comments from such a reputed company.

I leves me with a feeling of frustration and anger in the age of what we call " service " is the most improtant factor in retaining customers.

When my person visited your service center at 12.30 and was asked to sit till 3.00 and the only thing told to him was that they are checking.

In between they came out and said that the mobile is tempered, it is very surprising to get such a comment from them as I have just collected the handset from them last week. And if it is tempered that they are the ones who have tempered it.

Their service center does not give porper replies and have noticed during my visit a lot of people shouting and and not getting resoluting to issues.

My self Ms. Heena Patel, from Baroda has purchased your company mobile W710i in April 2007. Since than after every three - four month i m facing problem.. First was for the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre. Than after the rubber on flap came out, after replacement of that the ear piece stopped working. Now the problem arising is of connectivity lossing during tal since last 4 months. And the service center is telling that this model is having problem with BSNL connectiviity and suggesting for changing the card, Which is not at all possible from my side. I am in marketing fields since last 5 years and that's why very frustrated with the problem. While the same card is working better with other mobile

.I have already kept my cell phone for over 2 months at the Baroda service centre. Please check you records as i believe the handset that has been sold to me is a faulty one otherwise in less than 9 months i didn't need to visit the SERVICE CENTRE at 4 different occasions.

I am finally tired of writing and visiting the auth centre.Not only I have wasted fuel but every time I visit the centre my time as I need to spend at least an hour every time.

I DEMAND FOR A HANDSET REPLACEMENT AND THE MODEL REPLACEMENT AS YOU CAN REALIZE VISITING A SERVICE CENTRE 4 TIME IN LESS THAN 9 MONTHS IS NOT ELSE BUT INCONVENIENCE DUE TO A FAULTY PRODUCT.

I HAVE HAD PATIENCE SO FAR BUT I WOULD APPRECIATE IF YOU REPLACE THE HANDSET NOW AS ITS HIGH TIME.

THIS WAS MY LAST SONY ERIKSSON HANDSET PURCHASE...I WILL NEVER BUY A SE HANDSET AFTER THIS EXPERIENCE.

I know it'll not make a difference to a big organization like your and my matter will never be looked into.

Sony Ericsson — mobile theft and request for hanging up set

iam the user of sony erricson mobile which i had lost at villupuram new bus stand while goein to home. it was theft by some assialants and i have lodged a police complaint. on 09.06.2009.i lost the mobile on 08.06.2009 at 21.45hrs.i would like u to help me to regain my lost mobile or atleast help me to hang up the set inorder to avoid the misuse by the roberer. my last used mobile num is [protected].the model of mobile is w700i .the iemi no is [protected].i request you to do the needful at the earliest on humanitarian grounds

thanking you,

my mobile is k530i and in mobile mesur falt jack is loos but my mobile is in warrenty and your service center members give me a charge rs'450 and service charge so very bad services of sony care

I have lost my mobile sony ericcson W700 I on 07/06/2009

my mobile is w580i i bought it before 2 month but i am getting lot of problem with it ... and i gave my mobile many time to service it.. still the problem was con... and your service members responsibilities are very bad in salem ... tamil nadu.. i request you to replace my mobile i am suffering with it

respected sir, how r you? sir i became helpless afrter giving mobile for repair to accel frontline in ahmedabad.i have given it on 12-05-09.today 42 days are over.they are not responding in any way.they replied that they have sent to chennai for repair.Sir please help out me .thay are not giving answer.i am giving you details about
my call no. is AHM-SE-195650
Mobile :sony ericson k550 i
My contact no is[protected]
sir please do something i became helpless.
i hope you will defimnately concentrate on my mobile .
thanking you
regards
kalpesh patel

Sony Ericsson Mobile — New Mobile set is not working

Hi

I bought new sony ericson mobile and after 2 week it has some internal prob i submitted it to store where i bought the cell. they sent it to service center but now 45 days hassbeen complted and i am still waiting for my cell.

Contact details # Rekha sawan

cell # [protected]

Sony Ericsson-W580i — Pathetic service by authorized center-poor phone

Hi,

This is regarding a complaint against the Sony ericsson W580i which I purchased on the 9th of December07. During the first 6 months of purchase, this phone went to the service center atleast 3-4 times. Despite all this, the phone konked off all of a sudden around 2 months back again. I gave it to the service center to check about the fault and they said that there is some problem with a circuit due to which a wire has to be changed and then it would start working fine - this would cost me Rs. 1400. I didnt want to spend that kind of money at that time so I decided to take the phone back and give it after sometime. I went ahead and started using some other phone and gave the phone for repair again a week back. This time they said that there is an LCD default and now it would cost me 3k to get the phone repaired.

I am extremely amazed at the attitude of the authorised centers employees who have absolutely no courtesy and manners to speak to their customers and speak to you as if you are using a cellphone for the first time in your life...I must say that this kind of behavior is completely unacceptable and I dont expect this from Sony who claim excellent after sales service...I need a solution to this problem because I am no longer going to speak to the service center people. I need a solution to this in writing now...

Regards,
Amandeep kaur
-[protected]

My mobile phone -sony ericsson 380i is now useless for me because within 6 months after purchasing its display got faulty, and it is repaired two times in sony ericsson service center(Begum bridge, Meerut, UPW), but proper solution is not provided to me.
Phone is in Gurranty period, please provide me proper solution, Response of service centre is very bad, and they give mentally pressure also.
Pls help me to replace my phone other wise give suggestion what can I do .
Pls consider it a personal request.

I have Sony Ericsson w302i cell. but i have come network problem. so pls contact in my cell no [protected]. & guide me about solution.

sony erisson mobile w-2oo i — very bad sevice

respected sir/mam,
my sony ericsoon mobile-w2oo i was not working properly( i.e earphone, charging jak, memory jak )so i have made complain on sony ercsson service centre(mobile vision 1a/101, phawra singh chowk, n.i.t faridabad-121001 ) complain i.d-SE[protected], till now no steps has been taken to repair my mobile, neihther they pick phone when i call them on phone & mobile they are also chargeing me illegigal money for repairing my phone, my customer are facing difficulty due to their bad service, so sir it is a humble request to u to take appropiate action against them


MANISH SAINI
CONTACT NO-[protected]

Sony Ericsson K 530 i — Bad customer care

I leave my mobile phone with IMEI no.[protected] to an authorised service center for Sony Ericsson addressed

SWISS TIME HOUSE
B-56, First floor, GCDA Complex
Marine Drive - 31, Ernakulam
[protected],[protected]

on 26/05/09 because of a display colour patch. My warranty period will be expired by 27/07/09.
Now it is has passed 41 days.. So far they are saying they hadn't received the spare display.

I can't trust on their reply because 41 days is more than enough to receive the product from any corner of the world today.

When I enquired my local stores they replied that they can replace it within 30 minutes... (They are having stock)

sonyericsson k 790 i — phone working last 6 months

my phone is in sonyerricsson service centre they are not satisfying me they delivered me bad service since last month i dont have my cell phone problem is my phone all function is not working last six month but sony does'nt help me do something for me

Sony Ericsson Mobile Phone — Regarding service of mobile phone.

I brought a brand new Sony Ericsson K850i from a reputed shop called "The Mobile Shop" on last dipawali around oct or nov 2008. Mobile is working properly for 3 to 4 month but after that mob is switching off automatically, keypad was misbehaving i immidiately given it to sony ericsson service centre "Krishna Infotech" located at maninagar in ahmedabad (Gujarat) they told me that there is some software problem and we have to service it i submitted my mobile and they repaired it. after 1 month same problem occur. I again went to service center and complain for the same but they did not respond properly i submitted my mobile on 2nd june 2009 i also complained at sony call center and also done a mail to sony customer care my complain at that time was handset speaker is not working properly, mob was switching off automatically, keypad misbehaving. After frequent followup to service center and call center for one month atlast they told me that you can take your mobile back service is done. But they actually havent done anything with my mobile speaker problem is still as it was. Mobile is still switching off automatically.

My mobile is still under company's warrenty period please help me to solve my problem.

Please dont take sony ericsson mobile phone they are doing only fraud. Even they are not giving service under warrenty. Sony is fraud company and their after sales service is just...

w350i... i dont like it... keypad is very sensitive. its looking good but not flexible to handle. i want to changa the model. but they are not accepting. my worth to that phone is waste. iam really worried about it..

pls i want my money back... please help me to value my money.. please response...

Sony Ericsson — service center

ihave purchased a sony ericsson z555 mobile but after 2 months my mobile suffering from many problems then i went to service center for repair my mobile .there is a probleme in some buttons of keypad but they take lot of time to repair my mobile ie.20 days have passed but still they have not repaired my cell phone. why their service is very slow ...i request to you to provide fast services to costomers ...i am from india..state:haryana...city:panipat...
plse take steps to provide better service...


i will be very thanksfull to you...




my name:mayank khurana

service center name:naveen telecom.[panipat]

sony erricson-w580i — display problem in handset,

my handset i hv given for repair on 13/5/09 job num is 740 in pune office where mr ashar is manager and mr rane is service head of pune, very pathetic and embarrasing responce from mr ashraf and mr rane no body is bothered last 2 months hv passed, phone being in waranty we are not getting the service why shud we buy these 3 grade sony erricson products, i think either u look in to the matter or i will file the case in cunsumer court.and will publish the news in papers,
replace me the handset as earliest as possible,

Sony Ericsson — W350i Mobile

I have given my phone in Sony Ericsson service centre in Goregaon (West) Branch on[protected]. My complaint No is SEO09DE211306. IMEI NO- [protected]. It has been a month and yet I have not recieved my phone. They are just delaying it and telling us to come after 3 to 4 days. Is this the 'AFTER SALES SERVICE' you give. This is affecting your image in the market. I request you to please look into my matter as soon as possible. Waiting for your immediate action

Sony EricssonW350i — Faulty model and poor services

This is to inform you about your poor services and faulty phones.I had purchased a Sony Ericsson W350i in November 2008 and now it is July 2009.It has only been 8 months and my phone has been repaired thrice.It is a shame for your company.I am a student from Mumbai and i dont have all the time to make all these rounds to your service centres.And your service centre employees are the least accomadating people.They need to learn how to talk to there customers and behave with them politely.I was suggested to buy a sony ericsson by a friend of mine.And i am completely regreting my decision.I should have never trusted your company.In future neither will i buy any Sony Ericsson phone nor will i suggest anyone.I had given my phone for repair to your service station in Mumbai(Tardeo) and they were suppose to inform me on the phone when it gets repaired which they never did.And when i call them no one takes the call.You have limited service centres and even those places are always crowded(shows how many people have problems).I sincerely hope this letter should ring a bell and you all realise how frustating it is for a customer like me and many others who with already a lot of work on their heads also have to deal with an issue like this.And this is not at all expected from a company like Sony Ericsson.Please do take some immediate action and free us all form these unwanted worries.

Sony Ericsson — Poor Service Centre

I have purchased one SONY ERICSSON MOBILE PHONE Model G700 from Pune. The same phone after sometime started giving problems to me that too during the guarantee period. I took the same to an authorized service centre and after some days it was returned to me with the assurance that it has been repaired and there is no problem. But to my surprise the problem was there where it was. I again visited the same service centre and was told that this service centre is being closed and I shall have to go to the other service centre. It was after lot of efforts that I could locate the new centre where I again gave my mobile for repair.
It is more than one and a half month now and despite my repeated reminders and personal visits to the service centre the officials there don’t respond to my requests and more ever don’t attend the phone calls or give any satisfactory replies if at all they pick up the phone.
As my job profile involves heavy usage of mobile phone I dont know what to do. I am really frustated by the service of a company with such a big name. I think I have wasted Rs. 14, 599/-. I dont know what to do.
Hope to get a positive reply from you

Videocare/sony erricsson — unable to repair phone which is in warranty

I have given my phone(sony ericsson T-700)which is in warranty to videocare, nasik for repair the keypad on 2nd june. due to shortage of accessories videocare have sent the phone to showroom(pune) on 28th of June.
their is no proper response from either videocare and sony showroom(pune). Sony T-700 has released in oct2008. i was unable to understand why parts are in shortage even the mobile is newly released. Taken more time (more than 50 days) which is against the rules of videocare.

I want to know the contact number of sony ericsson service centre in greems road Chandigarh. please do the needful at the earliest.

Lakhvinder Singh
[protected]@gmail.com
[protected]

Sony Ericsson C510 mobile — Poor Service

Poor Service

I purchased a new sony ericsson C510 phone on 4th August '09 from Manglore, Karnataka and on the very next day i found that the Bluetooth was not working.I took the phone to the shop and they told me to go to the service centre.They told me thet the main board had complaints.I requested to replace the phone.Thay told me thet they should contact higher officials in charge and get thier permission.They wasted my whole day and at last they told that it would be only repaired and it will take 2 weeks to get my phone back.This is horrible for a customer like me who purchased a new phone of such a high cost.
How can a company like sony ericsson be so irresponsible??

sony ericsson cell phone — cell is not ready for use.

Dear Sir;
I have sony cell phone model no. W 550 i, it is not worked properly because this cell is 2 year old so, i pick to service center sec-18 noida, for solv the problem, but the service center gayi aer not recive my phone i tired on try to do phone, but they are asked to me last time when phone will right then i will call to you autometically for estimate . but call is not coming till now, so what happence ...

which time will i waiting him because they have take alot of time which is unnesserary.

thanks...

pleas do somithing for this,

i AM waiting for your replly.

Vikash Shukla.
([protected])

Sony Ericsson — manf defect in mobile phone

hi i had purchased a sony ericcson mobile c510 on 23/03/09...after 2months on 15 jun'09 i gave my mobile due to defects in the mobile reading the sim card.
then the service center said we will get the phone in 7 days, but there was no information about the phone...on pursuing the matter after 15 days i finally made a police complaint when they returned the phone to me saying that if the defect repeated the mobile will be replaced within 15 days...
then again on june 27 the same problem occured and we went back to the service center they said sir replacement wont be possible but they will surely repair and return the phone...
Since then till date i have not been able to retrieve my phone from the service center...i again put in a police complaint and even that dint help us...the company will just wont give me my phone back and neither are they replacing it...i have spoken to over 20 people in the past 2 months but alas my money is as gud as gone...

Sony Ericsson — Not providing services at given time period

Sir,

I have purchased mobile in November 2008, Model -K-810 I .There was problem in my head set,
i have given that customer care, about two ago, at that time they have told that iwe will replace it with in 10 to 15 days. I have contact them three times. but there is no satisfactory answer. what should we do .

Thanks for ur support.

Sony Ericsson — mobile gets switched off

heloo sir
i had submitted my handset many a times to the sony service center here at bhopal situated at zone-2 mp nagar named accel frontline but no solution is made to mde to my handset everytime they just upgrade my software and return back tha handset . i am facing this problem from the first day when i had purchased this handset and today seven months are passed and they are not all giving proper response to my handset named sony ericsson - f - 305 . many a times i had mailed to sony ericsson but no rply from their side also i had 8 job sheets of my nobile plzzzz sir help me as i am facing this problem fron the first day
thanking you
kapil sachdev

Sony Ericsson C510 mobile — Not getting proper after sales service within warranty period

Bought the Sony Ericsson C510 handset on 21st April 2009. Problem of the handset: Distorted sound from the speaker(the main speaker from where ringtone is audiable). Visited the Sony Ericsson service center (Neosa Electronics Pvt. Ltd.) several times for the replacement of the speaker. Feedback: The speaker is not available with us, will let you know as soon as we have the same. Atlast, they took the handset on 29th July 2009(Work order number- SE309NEP10182).
On 7th Aug 2009 called up the Sony Ericsson customer care complaining the same (Complaint Number [protected]). Was asked to call them up again on 12th Aug 2009. Today(17th Aug 2009), called up the customer care for the resolution. But, they asked to call them again on thursday(20th Aug 2009).
I am not getting any feedback from the customer care nor from the service center. Neither they provide a spare handset for my use. Its very problematic if I have to buy another handset for my use though my handset is in warranty period.

this is the worst ever model (w350i) i have seen from sony a world wide reputed company. i have to see its service station every now and than for small and major problems. its around 1yrs i have purchased the phone but i seen the service station for 10 times. i dont consider this sucess even though it provides good music effects. the quality of the phone is pathetic and of infirior. on the contrary its Rs1000 costing phone provide good quality.

i never ever suggest anyone to buy sony phone

Sony Ericsson — mobile

dear sir,
mera sony ericsson k530i mobile ded ho gaya hai kya ap deak kar sakte hai.please apna address bata do.

dear sir,
i had purchase a f-305 mobile handset from "beecham`s prees pvt ltd ...m-6 cannaught place, new delhi
on 13 - june - 09 but i not really satisfied of the product the mobile has full of complaints...
i had purchase this mobile worth rs 7200/- but i hope the quality of product is not well as well his price
first time in my life time i have seen these kind of complaint in single in new mobile peice ...
the complaint abt the mobile has given below...
1>. the mobile hang any time any where with out any reason
2>. the mobile cam is 2.0 mega pixel but the pic quality not so good as clear as in nokia mobile or his zoom function is not cool...
3>. the mobile is not well prepared for finding networks of any company wheather i used airtel, aircel or voda...
4>. when i use his speaker phone.. its not working properly even i havent heard properly
5>. the music quality as not good as i heared other handset of sony erricson
6>. the company has not given proper accesories that would be given by company...like data cable, etc3
7>. i think the china maded or local ear peice is given better quality sound then urs ear peice

sir ... maybe urs under estimate of these complaint but its true...f 305 is not a success ful version in urs mobile range...as a true lover of sony erricson ...i would request to please take a needful step on my complaint
i hope u wud me satisfy as early as possible...my cntact no is [protected]...pls give me rep
my email address...sgsc.[protected]@yahoo.com
thanking u

urs faithfully
sajal gupta
[protected]

Sony Ericsson — Misbhevaiour @ Sony, by manager Mr Ajay.

This is to bring in notice that I have submitted sony handset (W580I) in Lucknow service center work order no. Se[protected], on subbmission of set i was told set is not under warranty as IMEI no is expired, but I have puchased the set from 'The Mobile Store" on 13/09/08, which clearly shows its under warranty, as I had lost original recipt I was told to show the recipt by evening, but due to high repair of cost service center now does not stand on their words, and replied that "set is booked under non warranty, so we cannot do anything". & the center manager Mr Ajay was very rude in behaviour & was not ready to listen any thing was behaving like I am a begger at his doorstep..
This is a very shamefull part, if SONY ERRICSON has market stratigy like this & emply Managers like this.

i have given my mobile(sony ericsson W350) two weeks back in univercel show room(saibaba colony branch)for service. they said we have given it in sony service centre, had heating problem. they said have to replace mother board but till now i have not got my mobile. No information about when will i get the mobile, very bad service. You have a very bad response. I really dont understand how long will you people take to service a mobile. Really bad service. Ask your people to give my mobile in two days else please return the money. How long can we be without mobile and this is not the first time it always happens with univercell. Worst service. Please take some neccesary action.

Sony Ericsson — sony z555i new mobile phone dead

i hv purchase sony Ericsson z555i from HOTSPOT dealer, after 2 months phone started some problem deposit at sony service centre on date 25.08.08. No response after 8 days of deposit of phone at service centre
Work order no SE309Rtc12636 (complaint at call centre they need more 10 days)

soon as possible replace mobile

HI, I AM MUKESH, I HAVE W350i LAST FIVE MONTH, ALL RUBBER COATING ARE REMOVE AND FLAP BROKEN.SERVICE CENTER HAVE NO RELATED PARTS.WHAT CAN I DO.

Dear Sir,
Am using c510... the problem is am not able to open calculator in my phone please solve this problem as soon as possibl

I want the PC suite of the sonyerricsonZ550i so plz provide the same a.s.a.p.as i need that to connect my handset with the PC by the data cable so kindly send it so I can copy that to my CD /Pandrive

sir,
my mobile sony erisson Model Number - W 800i.
some problome key pad butten is not work. i want to give service where the place here in chennai . my mobile number 91 [protected]

I have purchased sony ericsson - mobile phone model
G502I vide sol.no.[protected] at Sangeetha, Indiranagar on 31.12.09 and covered insurance for the same for a period of one year.

IT IS HAVING HANGING PROBLEM.

When requested for service at Domulur and they have asked service charges of Rs.400/-.

What is the purpose of insurance and services provided towards the same.

Even the flap breaking is usual complaint and noone in bangalore is able to rpair or the replacement of the spares is very difficult.pls stop mfg these kind of phones where in you cannot provide the spares for the broken parts..

sony ericsson/ mobile — not receiving the mobile between warranty period

one month ago my handset gone to dead state. i have purches this handset before four months ago. I gave it to service center . after 22 days it is received to me , and after 2 hours it shows same problem. i shows it to them and again they send it for replacement. so, from 50 days i suffering many problem without mobile, becauce of the faulty service of service sentre.

My mobile is W580i. I bought it one and half year back. During free service period once i got LCD DISPLAY PROBLEM. i approched sony ericcson service centre in ambattur, chennai. they found that it was a inbuilt problem so they made a free service and assured me that i will not face any DISPLAY related problems in feature. but now it happened again.now i again approched your service centre in ambattur but they are saying that they will claim charge(about 2000) for resolving the problem by replacing new display. i am very much fed up with your phone quality . i am not satisfied with your product(W580i). i request you to take this complaint serious and i need a solution to this problem. i request you to either replace my mobile or to put a new LCD DISPLAY freely with out charging amount . do favour for your valuable costomer. i am struggling with my mobile due to this display problem...

my sony ericcison cell W580i is in display problem . already during free service period i faced the same problem. now they are demanding rupee 2000 to resolve this problem by replacing new display. i am very much fedup due to this problem. i am also fed up with your product quality. i request you to take necessary steps to resolve my problem by doing free service or else to replace my mobile phone...do a favour for your customer

Sony Ericsson W580i — Handset not repaired even after 2 months of submission

My work order no is.-SE309RTC11540. My phone got dead on 28 july 2009 and i submitted it on 31 july 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center
SCO-23 Sector- 18D
Chandigarh 160034

My advice to all is don't buy sony ericsson sets only buy NOKIA sets as there after sales service is the best.

aney imeages

s500i spair parts not available

dear sir,


today i am sony ericcson mobile -w200i, how iam find manufacture date in my mobile.

My mobail sound is crass and iam complent in your servoice center .
he was not Responce not for me Please my Request accept




and replay me

My sonyericsson w200i mobile phone bought one month. The noisy sounds occuring while playing the song in in player. why this problem occur. please help me. I had inserted 1 Gb memory card.

Today (14/8/08) early morning I lost my mobile nearby Guntur railway station.I kindly request you to please track as soon as possible.

Sony Ericsson/w580i — non replacement of faulty spare in warranty period

Regarding my sony ericsson w580i handset which was purchased on 5th nov 2007 from "The mobile store" palarivattom, cochin, kerala had a problem on the display when took to the sony authorised service centre "Accel frontline ltd" on 6th june 2008 was rejected due to the reason that the display has to be changed coz of corrossion on pcb board which doesnt come under the warranty and the replacement of the faulty parts will be payable.
is it that sony ericsson is not at all responsible for there products or is it the service centre guys trick to earn and the service guys tells all stories regarding the fault which was observed.
please help.

to questions.[protected]@support.sonyericsson.com

dateTue, Aug 19, 2008 at 7:58 PM
subjectRe: Case : 72416180
mailed-bygmail.com

hide details 7:58 PM (13 minutes ago) Reply


Hi,
What commitment are you talking about? You take 20 days to reply on a mail that was fowarded 5 times to you and you say thats commitment.
Ever since I bought this handset it has spent more time with you then with me. When I first deposited the handset with ACCEL they asked me to collect it in 4 days. Now its over a month since my phone is with them. Last when I visited on August 08, 2008, they asked me to collect my handset next week. Now 10 days after that you write to me asking me for some more time. And for what? Repairing the handset?? Who wants a repaired piece? I did'nt pay 10 K for a second hand piece. I want a refund all expenses (cost including taxes paid). I wanted to be compensated for all calls I was placed on hold / hung up on, All the fruitless trips I made to ACCEL. All the false promises Sony Ericsson made.

Thank you for nothing so far.

Rogaciano Fernandes

On Tue, Aug 19, 2008 at 5:05 PM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Fernandes,

Thank you for contacting Sony Ericsson on World Wide Web.

Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer's expectations.

This mail is with the reference to your complaint regarding Sony Ericsson handset W580i. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We would like to inform you that we got the feedback that parts are not available in stock. So, we request you to kindly wait for some more time. We will surely get back to you with the best possible solution.

I would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Vijay
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72416180
Engineer: Achit Mathur
CaseOpened: 31/Jul/2008 09:14:32
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Rogaciano Fernandes rogaciano.[protected]@gmail.com
Hi,
I, Rogaciano Fernandes bought two Sone Ericsson cell phones (W810i & W580i) on June 25, 2008. Although I was told by the dealer that the speaker output of W58i is better than W810i when I started using the phones I noticed it was'nt the same. The sound output of W810i was much better than the W580i, since I was'nt interested in using the speaker mode so much I did'nt bother about that. However after a few days I noticed that when the cellphone rang the sound was cracking. My work enviroment allows me to keep the Cell phone on only on silent mode so I did'nt realise this earlier.
As soon as I noticed this flaw I took the piece back to the dealer and he assured me that it would be replaced and advised me to deposit the cell phone at ACCEL FRONTLINE LIMITED.
I immediatly deposited my cell phone at Accel Frontline as directed on July 17, 2008 at 16:53 PM. Therafter I placed a complaint with Sony Ericsson (SE[protected] to ensure that my phone is replaced A.S.A.P. And I am throughly disappointed by the way my complaint has been handled. Last week I recieved a call from Accel informing me that the phone has been repaired when I had asked for a replacment. Also when I call SE customer care they keep asking me to callback after two wrking day. Its been over ten days now. When I ask for a floor supervisor I am either hung up on or just placed on hold. I been on hold once for
over one hour waiting for Jeetendra, who I was told was the floor
Supervisor. I did manage to speak to Manish, Nilesh and Vijay Sharma on other occasions. But on subsequent follow ups they all turned out to be non existent entities. Your customer care associates told me therE are no floor supervisors with that name in Sony Ericsson. That means a lot of people representing Sony Ericsson have been dishonest with me, starting with dealer who assured me that the cell phone would be replaced right to the cusomer care associates and so called floor supervisors who I doubt even exist.
I did'nt pay all this money to be treated this way. I dont care about my cell phone but I definatly expect an apology for this kind of customer treatment. If that does not happen I will be forwarding my complaint to the Natianal consumer Forum.

--
Thank you & Regards.

Rogaciano Fernandes.


wAiT fOr mOrE

Here's more on your commitment stuff.
I called ACCEL on August 20, 2008 at 11:30 AM and they informed me that the Phone was ready and I could collect it. Considering how frustrating your custormer service is and understanding very well now that a customer should not expect much from Sony Ericsson once he has paid for the phone, I thought of getting my phone back from ACCEL. So on August 21, 2008 I went to ACCEL to collect my phone. After waiting for over 01 hour (Besides the 01 month that I had already waited for) when I finally got my phone back I found how used and worn out it looked. The keys have become loose and the panel seemed out of place. The blue tooth funtion ain't working too. And on all this there was a sticker there which said "TESTED". Who tested it and what did he test? When I asked to speak to some one from Sony Ericsson. They said theres no one from Sony Ericsson there. No wonder their service sucks.

The state that hand set is in. I dont want it back. Please arrange for a refund.
I'd be happy with just that.

What is the meaning of warranty, customer support and service?SES08SYS 13115


I went there on 20th september.
They assured me that they would raise a spare request as they were running short of spares.
Approximate delay they told was 2-3 weeks.
After 1 month, on 18th October I went there again. Still the spare was under construction. I feel it had to be manufactured in china or some other country and to ship here once an order is placed. Even then 64 days is too long.
My warranty was expiring and they told me that it is better to enter the handset as a live call so that spare will come instantly.
So i left the set there and i got a service request form. My request no is SES08SYS 13115 entered on 18-Oct-2008 at 3:59PM.
Complaint was Keys not working. Their analysis was Bonzer flex faulty.
Being an Electronics Engineer, i have some idea of the things they are telling me. It seems that my phone had a non-dotted connector and now as it is not available both the hinge assembly and the dotted flex have to be replaced. It cost ~2, 500/- and it was clear that if i spend the sum at that time i could have got the spare on the spot.
When I called there on 6th November they again told some other excuses.
On 11th Nov when i called, they insulted me. After asking who was calling, the put the receiver down. No reply for 2-3 minutes.
Is this the way you are treating the customers.
2 months for a handset to be repaired. It is horrible.


I want to know clearly, whose irresponsibility troubled me. Whether it is Sony ericsson or your Trivandrum franchisee.
I logged there on 18th September. So pls tell me when they raised the spare request?
Why the spare is available for out warranty cases? How many similar cases both warranty and outwarranty cases they delivered during this period?
Why this much delay had been occurred?
Who is responsible for this?
Is this the way a prospective, potent, sensible and genuine customer is being serviced?
Don't you understand what market forcasting is, what knowing the needs and identifying customer etc.
What compensation are you giving me?

I can speculate that when you contact them they'll tell some excuses and send some manipulated reports.
I tell you they are simply making money at your expense and your name is being used for the same.
Anyhow i want to know your response and what action you are going to take against them. After knowing that only I've to take a decision.
I'm an IT professional working, Trivandrum.
I don't have time to follow them up or you.
But the situation highly necessitates that i must go to consumer court and/or Lokayukta.
Also an orkut community and a blogsite have much to do with the mileage and glamor of W580i and also Sony ericsson.
Do you openly agree that the connector used in old W580 is faulty?
What is the difference between dotted and non-dotted bonzer flex used in w580i? Requesting you to provide me with a new phone, if this one can't be repaired in the warranty period.

I called up[protected] and to my surprise, they gave me a reply telling that the issue would be resolved in 24 business hours(good terminology) Well, it's been a week after that, and i assume, their business is stopped ever since then. Complaint ID is SE 750_7612. I re-raised the same complaint, and yet to receive any response.

Sony Ericsson — hands free problem and body dull

Respected sir,
I am chandrakant using sony ericsson handset c702 but i am having problem my handset colour has been dull with in 3months of the purchase date i had called the call center of sony ericsson but i didn, t get any reply my question is if i pruchase a new body how can they give me the guarantee. my 2nd problem is for hands free i had given it for exchange to the service center but i didnt get the handsfree from the company i order on 20th of may they are saying come after 1week you will get but these 1week never came what to do sir,

dear sir/madam,
i have sony ericsson mobile model no. K800i, which was working well, but since last 3-4 days i am facing the problem of sound, i mean when i make a call, i am able to get the sound through loudspeakers only, not from the in built speakers. also i tried to get connected the sony's service centers but failed to get them . kindly make the solution as soon as possible .

Where exactly this service centre is in Kalyan???

please give the address of sonyericsson survice center in kalayan, thane(MH), or nearest to kalyan.

sony walkman nw-e003f
(no data error)

sir/madam,


two weeks before my friend bought sony walkman nw-e003f for me.after open this product i fully charged after i witch on the player is not working bu pendriver is working so shall i repacment this product any one of the sony showroom in chennai. pls reply

regard
sekar

sir,
Im Brijesh kumar from ghaziabad i purchase sony handycam model no- DCR-HC46E serial no[protected]years ago.I lost the software CD of my handycam can you provide it into my mail ID-([protected]@yahoo.com)
thanks,
Brijesh kumar

Sony — poor battery backup of walkman

i purchased SONY Walkman model no.-NWZ-E353 from atta market in noida,U.P. now its battery backup is just 10 hrs contary 2 company's claim of 50 hrs.moreovr da retailer i.e. MEHTA e- STORES is also not providing duplicate bill.

Just file a case against them dear..that the best solution...and give maximum publicity...lets see..

sonyericsson — Repair of mobile P990i

Fwd:Sony Ericsson Contact Center, Ticket: 85089116

This has reference of my grievance regarding servicing of my Sonyericsson P990i mobile.
My grievanace has yet not been resolved and I have recieved no repsonse from you.

From now on, I shall be sending you three reminders daily till my grievance is unresolved and nos. of reminders will be escalated going forward.

Any attemp to filter/block/modify my mail at your end will lead to litigation at suitable forum and would amount to deficiency in service.

This may be treated as reminder cum notice.

With No Regard

S S Giri
[protected]

Sony Ericsson / W 580i — Pathetic and the worst service

I bought my new cell W 580i from one of the sony ericsson showrooms in gurgaon 3 months back, the key pad stopped working all of a sudden, when taken to the service centre, the cold response of the gentlemen who looked and sounded irritated and pissed in his life told me to leave it with him and come back after 6 hours, the same was done but when i returned the cell was not even touched leave alone the repairing part. I took the cell back and spoke with the manager in Delhi who sits in Delhi office. Asked me to leave the cell with the service centre guy so that he gets it to Delhi for repairing, did the same. Its been a month there is no response from them. They dont know the status of my cell, where is it and they have no information. I have been running behind them, they have stopped picking up my calls.
I really dont know who to contact because even the manager seems to be helpless and gives me weird replies like we are replacing it and sometimes they are trying to repair it, and at times they tell me we dont know the status and on the other hand i am handicapped without my cell.

sir mine is 580i piece, i took it last week only, in that i got a problem that configaration error, pls contact your service center, .I took it 2 service center and asked to solve the problem, now he is asking RS.350/-... i am having the warrenty card also...
what ever happens within 1 year, they have to do, even soft ware problem also...
now he is asking money, what should i do now...?

i have bought this mobile in april 2008, my phone is getting hot while operating. it got hot even we talk only for half minutes.
kindly give me the feedback quicly

I buy a W580i before 20 days. Withing 10 days Software was hanged. & stopped the work. i use mobile only 3 days.Then i went to service centre. they told me to it will done 7 days. but till 20 days it is not done . what nonsance things they are doing. Every day they are ignoring me. & even not giving responce properly.they are very helpless.how you authorised that Service centre i dont know.
When i will get my hpone i dont know . i think it is worst to use sony mobile.

Sony Ericsson — Pathetic and worst Service

I bought my Sony Ericsson Mobile W580i in the month of April from Hot Spots Retails Pvt. Ltd., Yusuf Sarai, Delhi. Suddenly the Display got blank on 09/07/2008. I went to service centre at Arun watch Shop, Yusuf Sarai and given the mobile to get it repaired under the Complaint ID SES08AWS11872. Its been a month now whenever I go and ask the status their reply was LCD Stock is not available so they do not know when they can get my mobile back in shape. The service centre manager seems to be helpless and gives me weird replies and asked us to talk to Okhla Office but they are also helpless. I am handicapped without my cell and have no idea who to contact.

I[censored] are really having problems with sony eicsson just vist the salora interntional office in okhla. That is the best service center for SE phones and they keep ur phone for maximum 2-3 days

rediff bol has been produce the problem (E102) then uyou have solution for this problem

I bought the Sony ericsson w580i mobile on july 30 2008 and it has a network problem. so i surrended to nearby customer care (sony ericsson). they informed they will get back to me with a new mobile but till date (august 21 2008) i didnt get my mobile number. Could some one please let me know the email id of any higher official in india for sony ericsson so that i could get them back soon.

Looking forward to hear from you.

Devarajan

i am also facing same problem with W580i
New phone hardly used for one week is giving problem.
Service center approach is totally un professional and now they want to change motherboard.
they say they do not give replecement but only do the repairs.

it is better to file a complaint with consumer protection court rather than running from piller to post on the mercy of this unprofessional brats from Sony

I have to agree, Sony Ericsson does has horrible customer support. I sent in my phone for repair on the cracked keypad for W580i, and when I called them two weeks later to check on my phone's status with the RMA# they provided to me, they just ignore me because I couldn't provice them the "Postal Office tracking number." I asked them can't you just type in the RMA# on your data base, and check the status on my phone? And the Sony Ericsson customer support just said no. Well, hopefully I can find my Postal Office tracking number and phone them up again for the status, otherwise I can only pray and wait...

Even I am facing the problem. It is almost a month and my W580i isn't come back. They keep telling another two more days. Pathetic customer support. Never will i make the mistake of buying a Sony Ericcsson product.

I bought W580i in the month of february 2008. Somehow the phone starting giving problems after two months where it gets stuck. It hangs quite often and one cannot recieve or disconnect calls. Now the screen got broke and I have no where to go to get it repaired as customer service does not respond.

Who shall i contact

respected sir,
i Mr.jayraj A Dulange having Sony Erison Model No.s500i had given my handset for repair defect in handset on 19/8/2008, but till date i am not given prorer answer as to what is the problem .i am repeatedly making calls daily, i am only told yet the handset is not done proper.
its my earnest request pls solve my problem or else i have to take legal action against the same

token no-24 dated 19/8/2008
Imei For the Same- [protected] @ Atul Electronics Solapur, Maharashtra
contact no[protected]/[protected]/[protected]

pls revart the same, if complaint has to be registred else were.
regards
jayraj dulange
+91 [protected]/[protected]
mail id- [protected]@yahoo.co.in

I bought the Sony ericsson w580i mobile on May 2008 and it has a Charging problem. so i surrended to nearby customer care (sony ericsson). Service center approach is totally unprofessional and now they want to change motherboard.There is no any response time mentioned in the mobile job card. Could some one please let me know the email id of any higher official in india for sony ericsson so that i could get them back soon.

My Mobile No-91-[protected],[protected]

sony ericsson dictionary

Never have I had a problem with any electronic device until I bought the 580i in November 2007. Within a month AT&T replaced the first bad one. In November of 2008 I finally sent the replacement back. They fixed some things but off and on I would email SonyEricsson to keep them apprised of what problems I was having and did not send it back because I had grown to like the phone and did not want to be without it again.
Following up with emails is not the same as sending it back within the 90 day repair warranty, so now I am using it as take the phone apart in a DIY attempt. Don't buy the phone!!!

I am custmer of Sony Ericsson from last 6 years.My first mobile was T310 in which I had faced problem with joystick.Than again I bought new mobile K510i.AT this time I am again facing the same problem with my mobile with in 2 years.That is waste of my money with Sony mobile.How I can I trust with Sony Ericsson.Can you explain me.

Thanks

Rajesh Kumar

sony 580i — speaker and motherboard

Dear Sir,

This is to inform you that, I am using Sony ericsson 580 i mobile last 8 months. I was facing problem in my ear speaker, I have given my Mobile at you service centre that is RT-outsourcing services Ltd, Silver Sanchora castle shop No 15, 16, 17, 18 RNT Marg Indore[protected]. They have received my mobile phone problem dated 31/07/09 and ask me to come after 06/08/09. they have change speaker parts. they have not tested my mobile and said now it's working properly. I come back to my office and checked it again it was not working. I call RT outsourcing again. they ask me to come to their centre. I have visited again they again recheck my mobile and said we are not able to repairer it. I request them to give this thing in writing that you are not able to give services to me, then they have taken my mobile again and asked me to come after 10 days. I have called him after 10 days they are telling your parts has not come it will take 10 days more.

Now i request you to please see my problem last 25 days my mobile is having problem. RT outsourcing people are never given me any satisfactory answer. As a sony ericsson mobile user deceiver this kind of services. this was my first experience with sony ericsson Mobile phone. complant

Please do the needful

My work order No SE309RT610252
Created Date No 07/08/09

waiting for your response

better dnt buy Sony ericsson mobile

Dear sir

SonyERicsson
Customer Service Centre
Hyderabad
Dear sir my name is srinivas rao my work arder number is SE[protected] dated 09.02.2010modle is K810k where i request to do my problem the serivice centre taken so trabling to me trasible run around here customercare centre can you taken action against company executive name is jagdesh at siri communication 6-2--940/1 opp shadan collage khairathabad Hyderabad-500 004 phone no is [protected]., .[protected] where i given serviceing till there no progress to me my handset and lossing my possioncy till date to be cooperative with you executive name is Mr jagdesh lort of trobling to me sorry to say

thanking you
M Srinivas Rao
mobile no [protected]
Hyderabad
AP. India

Dear sir

SonyERicsson
Customer Service Centre
Hyderabad
dear sir my name is shekher my workorder number is SE[protected] dated on 4.06.2010 model no is w 395.where i request to do my problem the serivice centre taken but they are not servicing.simply they are saying as sufficiant metireal not available.one monthy is completed still they are saying as the same reason.
customercare centre can you taken action against company executive name is jagdesh at siri communication 6-2--940/1 opp shadan collage khairathabad Hyderabad-500 004 phone no is [protected]., .[protected] where i given serviceing till there no progress to me my handset and lossing my possioncy till date to be cooperative with you executive name is Mr jagdesh lort of trobling to me sorry to say.

thanking you
B.Shekher
mobile no [protected]
hyderabad, A.P,
India.

SonyERicsson
Customer Service Centre
Hyderabad
Dear Sir i am Taken New Mobile In Sony ericsson Mini xperia U20i But This Battery back up is not come at least 5 hrs also not avilable but i am asking to u r executive not correctly answer he was not responce to cutomer plz action to Univarcell Mobile show room in Narayanguda Opp Shanti Talkies My bill num UAP:579991 My IMEI num [protected] we are going also our care center in siri communication 6-2--940/1 opp shadan collage khairathabad My job Sheet Num 5996 he was not given any responce for customer plz slove the my problam as soon as possiable


Thanks&Regards,
B.Kedarnath
Mobile Num:[protected]
Hyderabad
email id:[protected]@yahoomail.com.

u20i mobile — speaker and battery backup prob.

Dear sir,
my work order no. is se[protected] dated 30-may 2011.It complaint is very minnar. but i have stand that date.
Your service provider(Triveni cellur no. 4 panchwati shopping center scheme no. 7 alwar) behivour is very rudgh & miss word.
Plz do some thing as soon as my complaint. And informe me my no. [protected]

not satfication for your service provider in Alwar Rajasthan.

Sony India — complaint of xperia e wifi-connectivity

andriod cell is not connected to wi-fi.

Replacement

i give my cell to service center for replacement(problem - BLUETHOOTH not working) on 15 nov. 2014, today 15 dec 2014 but not solve my problem.

broken

mobile broken

3g/4G not working my Sony Xperia

Only 2g working but 3g/4G not working my Sony Xperia t lt30p please solutions

Delay in Report

Submitted my Xperia C on 22nd oct 2014 but still they can't tell what actually happened to that device so please reply to my complaint

What legal action can be taken ?
I myself am using W910i since past 11 months and I have noticed the phones colour is peeling off . It turns out to be of inferior quality . Like I said jst 11 months and considering the normal usage of the phone ...this is not the type of exterior quality I bargained for . Rite, now am jst speculating if, is there a way to get it replaced as it falls under warranty .

Sony Ericsson W910i Walkman phone — Dissatisfaction with product.

To whom it may concern,

I purchased a W910i last year February and I have had nothing but endless apparently unsolvable problems. The phone has to be sent for software upgrades WAY MORE than it actually should and the phone freezes and switches off even on the day it comes back from the upgrade. I have been a loyal customer of Sony Ericsson for the past seven years and find this very dissappointing. I am starting to lose confidence in this once "a cut above the rest' product. I would appreciate it if someone could get back to me and explain to me why this is happening to my phone.

Thanking you,
Leigh.

To whom it may concern,

I purchased the w910i phone last january.I am fed up with its hanging problem and have to go twice or even thrice a month for its upgradation.I am am o loyal cutomer of sony ericsson of past 4 years and i losing confidence in it.i am really fed eith it and have no other alternative.so please help me out with this problem.

My w910i cannot instal or delete java game and aplication

HELLO...
SIR, MADAM,
MY PHONE IS LOST ON 25/11/2008.IN AMRITSAR..
CAN U PLZ TELL ME..WHERE MY PHONE IS STILL RUNNING AND BY USING ANOTHER ONE...
PLZZ ITS A REQUEST .PLZ TELL ME AND REPLY ME SOON..

THANKING YOU.RUBAL.

they should be put under jail..that's it.

hi i have buyed new sony w580i on dec24 2008 but iam facing the ear piece problem thats is i cant hear loudly on otherside...the sound i can hear is toooooo long iam not getting the solution if anyone knows the soulution plz help me out ...thanks in advance