Sony India Complaints & Reviews

Respected sir
since i had bought an sony oled 55inch a80j tv from sathya agencies, i had an issue of image retention in tv since bought for that i made an complaint in sony also.
They had visited and done the panel refresh two times and then also the image retention, burn in issue is there defaultly now also.
The service centre is doing again and again panel refresh only but the brand itself advised for only one time or less than that in an year for panel refresh.
But the panel is an defective since after the two refresh also.

After this issue only the service centre manager informed me to keep the tv power on continously and adviced to switch off tv only in remote not in power switch.
After doing that also the image retention issue is like that only.

I had asked the service centre manager, if the power of tv is continously on there won't be any issue due to that, it won't affect the board like that, the manager answer is no it won't affect the tv so no issue u switch on the tv.
After this also my problem persists.
So i request sony india and sathya agencies to rectify the issue of replace or refund the product as soon as possible .
Thanking you
with regards
shahul hameed.S

Hi Team,

*NO ONE REDPONDING WASTE OF MY MONEY NO TRUST*

I Purchased Sony TV 55 Inches from Vijay Sales on[protected]. (Due to an offer we purchased early and delivered after 10 days).

These days only hardly we used 10-15 hours. We observed a VERICAL LINE in middle of the screen. We thought it was a setting issue. But it's a BIG Issue.

We used 32 inch sony tv from past 10 years and we dont have any issue till now that's why we invested 65k for this 55 inch TV. And SONY IS THE BRAND IN INDIA.

WE TRUSTED SONY BLINDLY. But no response till now.

Service person came and open complete TV and till now we didn't get any update eighter Sony nor Vijay sales.

I NEED REPLACEMENT ASAP.

PLEASE TRY TO UNDERSTAND AND RESOLVE THIS ISSUE ASAP.

Note : Please find the attached photos and Bill and warranty Details card

Thanks & Regards
Naveen Kumar

Sony Bravia TV model KDL 55w 800c.
Complaint registered with Trinity solution, MG road, Thiruvananthapuram.
Mechanic came.
He seems to have not done any home work, become after seeing the TV he started asking whether it is LCD/LED etc.
Not withstanding the same, he told that there's a complaint i LD board.
After this the lady from Trinity solution told me that the same component is not available.
She also gave me an exchange offer, of which I have my apprehension.
I shall tell you that if I get a reply from you.
Regards.

As per Sony customer care, our TV 43W800D was serviced by DIGITAL VISION
NO 44 VEERAPPA NAGAR 2ND ST
(BEHIND MEGAMART)
ALWARTHIRUNAGAR
CHENNAI-87

However as the motherboard is damaged, they agreed to give new TV
KD-55X75K for payment of Rs.43, 496 on 17 Dec 2022 from Sony India
Payer : Pravin Rajan and we agreed to handover damaged TV 43W800D (will handover with accessories).
We are yet to get any status update on delivery date. First at my request they said 5 days over email, now saying 7 days today and cutting call. We need clear update on shipment details. Kindly inform .

Dear sir,
The above model no is not working.Kindly to sent your electrician to this Institute as we are going to a nation seminar very soon.

Details Address.
Principal
Dr.P.M.INSTITUTE OF ADVANCED STUDY IN EDUCATION, SAMBALPUR
SAMBALPUR, ODISHA
PIN:768001
Thanking you.

He said he will send instalation team on yesterday but there is no response from senior group service Mahaboobnager [protected] .he answering in irresponsible manner regards I unable to install sony tv

I gave my product to sony authorised service center, onkar residency, behind zopadi canteen, savedi road, ahmednagar[protected] for changing the ear pads of product "mdr-zx310ap".

When i gave my headset, both the sides were working. I gave the product in the custody of the service center for 2 weeks paid rs 750/- for changing ear pads and after changing th earpads one side isen't working. So i didn't took the delivery of the product.

I would like to ask the forum that does the service center fix the products or do they spoil the product.

Hi, My name is Aditi Gulecha.
My contact number is [protected].
I am a new Sony liv user.
I applied a Flipkart promo code on[protected] to buy a free 1-month subscription to Sony liv subscription.
My promo for free 1 month subscription was successfully applied, but I charged Rs. 299 for a monthly subscription. Also, it says that the plan will renew automatically on Jan 15, 2023. When I clicked on Activate Offer and pasted the coupon again, it said "Your coupon is already activated".

I am repeatedly sending a mail ([Case#[protected]]) asking them even after successful application of the Flipkart promo code for FREE 1 month subscription, they charged me Rs. 299 for 1 month subscription. They should let me know why I was charged for a monthly subscription, but I am not getting a proper resolution.

Here is what they wrote in the mail -

****************************************************************
RE: Write to Us [Case#[protected]]

Greetings from SonyLIV.

We regret the inconvenience caused.

We are glad to inform you that your subscription is active under your phone number. Please logout and login again to access the same.

If you face any issues while accessing content, please write back to us with an image of the error faced(if any) from another phone and we will get back to you at the earliest.

********************************************************************************...⇄

In the mail, they nowhere mentioned the promo code and the reason for charging me in spite of the successful application of the promo code. I have provided them with the screenshot of the Flipkart promo code, yet they are asking me for more images related to the error. I wonder whether they have read my whole mail. Had they read it, they would have at least talked about the promo code thing, and given me a satisfactory response.

This type of customer service is NOT acceptable, and I need to escalate the issue further to get a proper resolution.Kindly check into this issue. I want the amount deducted i.e., 299 to either get adjusted in subsequent bills (renewal date to extend by 1 month i.e., to be 14 Feb 2023), or refunded to me via the payment mode.

Hi, My name is Aditi Gulecha.
My contact number is [protected].
I am a new Sony liv user.
I applied a Flipkart promo code on[protected] to buy a free 1-month subscription to Sony liv subscription.
My promo for free 1 month subscription was successfully applied, but I charged Rs. 299 for a monthly subscription. Also, it says that the plan will renew automatically on Jan 15, 2023. When I clicked on Activate Offer and pasted the coupon again, it said "Your coupon is already activated".

I am repeatedly sending a mail ([Case#[protected]]) asking them could they let me know why I was charged for a monthly subscription, but not getting any valid response.
I am attaching the Flipkar promo code screenshot for you to look over. Kindly check into this issue. I want the amount deducted i.e., 299 to either get adjusted in subsequent bills (renewal date to extend by 1 month i.e., to be 14 Feb 2023), or refunded to me via the payment mode.

I bought a TV in 2018 for more than a lakh and now the TV is not working and have been told multiple times multiple issues and then finally was told panel issue and they don't have replacement panel available for the same. So they offered me another TV for discounted price of 70k in exchange of my TV. But exchange offered TV is available elsewhere at almost the same price. I have tried to reach Sony in so many possible ways but they don't respond. I don't want a new TV that price is not affordable and justified considering my existing TV is just 4 years old, please just fix my TV. Can't escalate and it's in service center. Brought with lot of trust but extremely disappointed

I Accidentally Purchased A Game On My Ps5 Which I Already Used To Own Called Gta V So Now I Have 2 Same Games And I Want A Refund For One

Hello Sony TV Company,

I am writing to you to express my dissatisfaction with the way my brightness issue has been handled. I bought a new TV from your company a few months ago and since then, I have been facing problems with the brightness of the screen. I have made multiple complaints and requested for resolution numerous times but the problem still persists.

It is extremely frustrating to have spent so much money on a new TV only to have to deal with this issue. I have been a loyal customer of your company for many years but this experience has made me question my decision. I hope that you will do something to resolve this issue at the earliest.

Alos I would like to inform you that, I had purchased the Sony TV from your company on 6th October, 2021 and had paid for the extended warranty on 11 Sept 2022 as per the technician from service center guidance and paid of Rs.25000.00 to Sony Company(details attached) before my warranty period finish, . However, I have not received the extended warranty card even after repeated follow-ups with the service center. I am extremely disappointed with the after-sales service of your company and request you to look into the matter urgently and send me the extended warranty card at the earliest.

Attached all the copies for your reference.

Thank you,

Sivaprasad Panigrahy
Mob - [protected] / [protected]

10 minutes once TV automatically restart problem

Dear sir,
I purchase Sony Bravia LED TV from vitthaldas devchand Shop at Wani dist: Yavatmal( M.S). On 17/10/22. I found one corner is too loose so after touch it make sound.
So please take necessary action at my matter.
Pls send well qualified and experienced engineer to resolve my problem.

Thanks
Santosh Yadav
[protected]

Our tv stopped working last week. I called Jaypee electronics authorised dealer Vaishali. they told us that they would file a complain to sony and get our tv repaired and today they sent there electrician with the part which was damaged and told us that the part was issued from sony. The box in which the part came in was opened and the serial number on the part was different from the serial number on the box. They said that the box was opened because they had to sign the part and for different serial number they said that it is usually like this only. I was not satisfied with their answers so i asked for the bill of the part, for this they denied to show me the bill of the part. I did not allowed him to change the part because i was conserned that the part was not from sony and was a duplicate. I have video proof of their presence in my house and photos of the part they were gonna install in my tv. Now i want an authorised sony electrician to check my tv and i want correct part of the tv and not a duplicate. coustmer care sony india is not giving right information.

I've purchased last 04.11.2021 the product of Sony wireless headphone (waterproof) model:
WI-SP510 serial no:[protected] year warranty).
But, that product buttons rubber are bloated and buttons peeling after 8 months. So I'm contacted to Sony Authorised Service Centre (CITY ELECTRONICS PVT.LTD, Dindigul, Tamilnadu).
But they are say's, warranty not affect for this kind of problems and warranty affects inside parts and sound problems only. And they are not taken any complaints.

My doubts is, this kind of problem is upcoming, then why & how you say this product is waterproof?
So please solve this my problem.

I paid 1.55 lac & purchased SONY OLED TV from Reliance Electronic Shop, Rajarajeshwari nagar, Bengaluru. Same day i noticed there is a defect in the screen and reported to Reliance & Sony Call Centre. Afterwards sent Technician twice to home but decision is still pending. I have lost my time for all these communications, it is creating mental agony & disturbing my peace. I strongly demand replacement of the unit with defect free or refund my entire money with interest along with compensation.
Name: Mohan
Ph: [protected]

I bought an OLED TV 2 years ago, within a year it had defective pixels, due to covid-19 i couldnt get any help, i tried reaching them in everyway, now it has gotten worse, because TV is out of warranty i am being charged even though they said there will be additional warranty on panel.

Hello Sony India this is my complaint No. 71943578 my tv panel is broken by mistake after complaining your engineer visited on Monday and informed that we have to replace it by new tv panel by giving 27k,

He took the visiting charges and left saying he will rrevert by evening and Confirm if the panel is available to change if the panel is not in production or stock he will send us an offer for a new tv

Since the last 4 days we are Following with your service center and engineer but we are not getting proper answers and felt like cheated after looking at poor customer service Kindly inform your service team to resolve the complaint at earliest

Your defective set KD-49X7002E IN5 will be collected by Sony India for an environment friendly disposal, as a part of this exchange offer. The new product comes with 1-year standard warranty on complete product which is also extendable to two more years by paying additional amount. We would also like to inform you that the exchange offer given to you is a service solution. Special promotional offers are not included in this exchange offer. This has been communicated to you by our service centre.

We would request you to approve the above offer and kindly let us know your decision on or before 04-Oct-2022, as we shall keep this offer open till then.
We regret that we are unable to comply with your request to service the product. We solicit your kind understanding in this regard.

Thanking you and assuring you our best services always.

With regards,
Swapnali Thakur,
Customer Support Team – Regional Office Mumbai
This delivered by the company but I don't want to this offer I want Only new led panal change my defective panel otherwise 50% exchange offer