Sony India — LED

Address: Vaishali ghaziabad

Our tv stopped working last week. I called Jaypee electronics authorised dealer Vaishali. they told us that they would file a complain to sony and get our tv repaired and today they sent there electrician with the part which was damaged and told us that the part was issued from sony. The box in which the part came in was opened and the serial number on the part was different from the serial number on the box. They said that the box was opened because they had to sign the part and for different serial number they said that it is usually like this only. I was not satisfied with their answers so i asked for the bill of the part, for this they denied to show me the bill of the part. I did not allowed him to change the part because i was conserned that the part was not from sony and was a duplicate. I have video proof of their presence in my house and photos of the part they were gonna install in my tv. Now i want an authorised sony electrician to check my tv and i want correct part of the tv and not a duplicate. coustmer care sony india is not giving right information.
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR