Sony India — service job no: j00397337 : concern raised regarding providing used motherboard as replacement

Address: Yale 5A IVY LEAGUE, Kakkanad, Ernakulam, Kerala, 682030

The replacement of the faulty mother board of tv with an old and used motherboard is unfair. The mother board was obviously not delivered under sealed condition.

The payment will be made for rs 6876/- for the invoice raised dt 18.03.2020 within 24 hrs. However, please confirm whether i am being charged rs 6000/- (Excluding service charge) for old and used motherboard?

However, it is painful to see a customer being provided such an unprofessional and unethical service by "m/s madonna care centre, sony authorised service centre". Subsequently, expecting a remedial measure from your end timely facts were provided on the same date, supported with pertaining photographs and documents.

Please note that by providing a second hand item, product performance and life is further jeopardized. This is unacceptable. Hence will be making payment under protest, for the thus highlighted reason.

However, still awaiting a appropriate redressal from your end for my grievance thus raised, on an immediate basis.
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