[Resolved] Sony India — Service Request ID 21381344

tushar23

from Suchindram, Tamil Nadu

Nov 18, 2014

Address: Kanyakumari, Tamil Nadu

I have registered a complain Service Request ID 21381344 on 07.10.2014 that my Sony LCD TV is not working. Model No KLV-32CX320IN5 Serial No. 7006969 Technicians from Tiruneveli, Tamil Nadu attended the service request and taken some parts on 11.10.2014. After 5 days they informed that there is a problem in panel and that is to be removed and it will costs around Rs 11500/-. I had purchased the TV in May 2011. The TV was working very fine absolutely there was no problem. Even though the amount is on very much higher side almost 40% of the cost of brand new TV, i agreed to replace the part. Again after 10 days they have informed that the subject parts is not available and the technician came to my house on 26.10.2014 and taken some photo and informed that company will replace the TV and you have to pay the panel costs. In that also i have given my consent. Already 34 days have passed from date of my complain till date it is not resolved. When ever i am calling the technician is giving his stereotype reply is that it will take time. Is it the service of your company which is having best brand value in INDIA and world also. Sony TV is costlier TV from other branded TV with same specification. Are we the fool purchasing SONY TV seeing the brand paying more amount. Still i hope i will get the service. Please do the needful otherwise i have to take legal action. Tushar Kanta Kar [protected]

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

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Comments

srinivasarukula83

from Hosur, Tamil Nadu

May 5, 2018

i have registered a service request 46919205 on April 19th 2018 and it assigned to Vigneshwar Services, Bangalore. The problem is only audio is coming out from T.V. No picture its only a blank screen. after registered request, next day service executive visited my house to check the condition of T.V and said that it might be a Mother board or Display panel issue. It requires a observation in the service center or asked me take the video of T.V to send the update to service executive. I have done 3 times as he said and sent him my observations.
After that whenever i call service executive he is saying it is pending with the transport team who need to take my T.V to service center. This story went on 2 weeks and when i contact Vigneshwar services they said that nothing was mentioned by service executive in the request. Still my issue is not resolved.

Being a frustrated customer iam writing this, we dont go for the other brand even they are lesser price than the Sony product. As We believe this company products are good but this is my bitter experience with Sony. This incident is making me to change my decision to choose other brand. can you make a step to ahead and think as a middle class customer perspective to resolve this issue.

Iam not asking to satisfy my as a customer but only iam asking timely service, pay and serve better!!

Kanu Mohan Roy

from Kolkata, West Bengal

Sep 2, 2018

Service Request ID 49470449 assigned to Neosa Electronics (P) Ltd. ; Howrah ; still awaiting that serviceman to show up. Very poor service by Sony.

Btw the problem is demo mode showing up in a never ending loop

mohit2008

from Mumbai, Maharashtra

Apr 15, 2019

i am not getting answered on my request id or complaint properly
the time given to me for the solve of my problem is going on and on
the date is going day by day '''but
FIRST TIME I AM UNHAPPY WITH SONY TV SERVICE..
THE SERVICE CENTRE ARE TELLING IT WILL BE SHORT OUT VERY QUICKLY//THEY ALSO TOLD ME THEY R GOING TO ARRANGE A RETURN CALL TO ME BY THEIR OFFICIAL HEAD PARTNER]]
[[[[[[ [[[everyone has a limit to be polite nd have patience, , but i[censored] will make them unhappy with ur service ;;then what will we customers do]]]]]]]]]]]]