South Eastern Railway — late running

Address: Howrah, West Bengal, 711303

I am a daily passenger of south eastern railway. From bagnan to howrah. I am doing this from last 15 years.in those 15 years lots of changes made by railway authorities except punctuality. Every day, every train runs late.. Sometime delayed start, sometimes correct time starts but delayed at outer... And so on.

Rpf does not know anything, grp does not know anything even station master also does not knows anything. Then who knows??? Where to complain???

If public including me shouts then we can see one thing "rpf's danda" or slang languages or threats..."kitna din chalega ye saab.