South Indian Bank [Sib] — online transfer failed cash not refunded

Address: Idukki, Kerala

I have use the sib mirror application for imps fund transfer the transaction failed but the cash deduct from my account and still now the fund is not refunded i called the customer care they said wait 24 hrs. Or register a complaint the transaction is also failed but the amount. Is deducted from my account please refund the failed transaction amount