Southern Railway — service

Pnr no.[protected]
11042 mumbai express
At arrakonam
We reached arrakkonam on 27.08.18
At 11 am. Railway display has mentioned arrival is at pm. No. 3
Just before 5 mnts of tbevartival of train they announed it is comming at pm. No. 1.
We reached ok. No.1 by crossing the track. No coach no. Is mentioned on the platform or anywhere no announcement of the coaches. People are running here and there. At last we enteted sleeping coach and walked inside the train upto a. C. 1.
We are a senior citizen and it was very hectic. Most unorganized station i have seen in my life.
Kindly look into this and inform about your action.
Vijay pillai [protected]
Usha pillai [protected]
Why there i no proper display of coach no. On platform
Why there is no announcement about the coach.
Please reply fast