Southern Railways — about the rude policeman at hosur junction

Sir, train no 17235 via bangalore to nagercoil express... There was too crowd in the hosur junction because of christmas leave...500 passengers are waiting for general compartments in hosur.. One family with two small kids were going to kovilpatti have stepped into reserved because of heavy crowd in the general there is no space to stand in general... One policemen came and scolded them.. Even though they were standing near the toilets they have tickets not travelling in without.. Policemen asked them rs.700. They have no money they cried and gave money... They have not occupied any reserved seats.. Because of heavy crowd they are supposed to do this... You can be somewhat kind to the poors... There should be some ethicial importance to this problems... Please consider this... You can increase the compartments in festival time to reduce this.