Spoton Courier — still product is not received

Address: Tumkur, Karnataka, 572201

Website: www.spoton.co.in/MultipleTracking.aspx?DB=N&TrackType=M&CR=Consignment

Hai,
I am nischith from tiptur i purchased lg 4k tv worth rs73000 in reliance digital on 25th in the store executive told me 48 h u'll get still the product is not received, i get courier tracking number from the store the courier name is spoton i call to customer care number they telling 72 h monday to today already 4 days ago what is the solution, i already drop a mail to spoton and cs head reliance but no use they are telling story's

Reliance store is very very good executive also give a good service they give discount also i am happy for that but courier service is not good
[protected] traking nomber

From monday that product in peenya