Sri Balaji Action Medical Institute — OPD system is very bad.

Vy9650122734

Apr 12, 2024

Address: A-3/68 Paschim Vihar New Delhi- 110063

I take my pensioner father to the OPD line on the first floor of the hospital every 3 days to get his physiotherapy bill made from the CGHS panel. None of the OPD staff or guards tell us anything in advance and there is no signboard that there is a separate line for seeing the doctor and a separate line for billing. First I have to stand in the OPD line and wait for 1 hour or more and when my turn comes, the staff who makes the OPD papers says that these are your billing papers and billing is not done here, its counter is inside. Then when I go to the billing counter, there is only one staff sitting there to do the billing whose working speed is very slow. Most of the senior citizens come to the billing counter to get their billing done and it takes them 15 to 20 minutes to do the billing of one person. And to get the billing done also one has to stand in the line for at least 1:30 to 2 hours. The hospital is built to provide facilities to the people but on the contrary, people and senior citizens are being harassed at the OPD counter and billing counter. Are you providing such facilities in your hospital? To save people from inconvenience, the staff at the OPD counter and billing counter should be increased so that people and senior citizens do not have to face inconvenience for a long time. You are requested to take action on this.

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Sri Balaji Action Medical Institute customer support has been notified about the posted complaint.

Apr 12, 2024

Updated by Vy9650122734 OPD system is very bad.
I take my pensioner father to the OPD line on the first floor of the hospital every 3 days to get his physiotherapy bill made from the CGHS panel. None of the OPD staff or guards tell us anything in advance and there is no signboard that there is a separate line for seeing the doctor and a separate line for billing. First I have to stand in the OPD line and wait for 1 hour or more and when my turn comes, the staff who makes the OPD papers says that these are your billing papers and billing is not done here, its counter is inside. Then when I go to the billing counter, there is only one staff sitting there to do the billing whose working speed is very slow. Most of the senior citizens come to the billing counter to get their billing done and it takes them 15 to 20 minutes to do the billing of one person. And to get the billing done also one has to stand in the line for at least 1:30 to 2 hours. The hospital is built to provide facilities to the people but on the contrary, people and senior citizens are being harassed at the OPD counter and billing counter. Are you providing such facilities in your hospital? To save people from inconvenience, the staff at the OPD counter and billing counter should be increased so that people and senior citizens do not have to face inconvenience for a long time. You are requested to take action on this.