Sri Raja Hamsa Fuels, Hosur - Begur Road, Singasandra, Bangalore - 68 — Overcharged on my Credit card

Address: Bangalore, Karnataka, 560068

Dear Sir / Madam,

I had made a transaction in Sri Raja Hamsa Fuels, Hosur - Begur Road, Singasandra, Bangalore - 68 by using my credit card "[protected]", on 18th September 2016 evening at 19:28:12.

My request for Fuel was for Rs. 1000 and the same was delivered. But when the Card was swiped, the Petrol Bunk person had mistakenly charged me Rs. 10010, which I did not notice immediately since I was taking my family member to the Hospital on an emergency.

Later I realised that I was charged for Rs. 10010 instead of Rs. 1000.

Charges made from Starndard Chartered Including 2% cess.
Rs. 10297.78 includes the cess.

I had reported the matter to the Mechant but he refused to return my money. So I had approached my Credit Card provider Bank and asked them to mark the transaction as "Disputed Transaction" and give the temporary credit. On request they gave the temporary credit but they reverted back the same on 12th December 2016. When I enquired, even Bank staff expressed their inability to help me.

So I appoached the Merchant again. Again he refused to return my money. I asked to provide the contact details of his employee who overcharged me, so that I can lodge a police complaint. He agreed initially and asked for some time, since he said he has to search for the details in some files. Whenever I ask him, he says he is still searching for the details.

I have a bill for Rs. 1000 which has been attached. I have also attached the charge slip.

In this case Merchant equally responsible for the fraud since he not providing the contact details of his employee. Looks like he involved in this crime.

Please help me.

Thanking & regards