Srm Transports — Our complaint not attended to

abbeyphilip

from Bengaluru, Karnataka

Oct 4, 2016

Address: Bangalore, Karnataka, 560043

We have travelled from Velankanni to Bangalore by your bus regn KA51A8907 ON 24TH NIGHT (seat no. L5&L6) but this bus was impounded by traffic police department en-route at Karaikal after about 40 km from Velankanni due to permit not being in possession of the driver. After waiting upto midnight at police station with my wife, we had to hire a taxi to reach back Bangalore. We have sent you a mail on this to which received a reply that our complaint has been forwarded to your Bangalore office. After that nothing has happened.

This is not fair and we do not expect such casual handling of customer complaints from a reputed transport company like yours.

Kindly respond to my mail and reimburse the charges immediately failing which I have no alternative except to move to court for justice.

Abbey Philip/[protected]/[protected]@rediffmail.com

Was this information helpful?

No (0)

Yes (0)

SRM Transports customer support has been notified about the posted complaint.

Oct 04, 2016

Updated by abbeyphilip Please read the date of travel as 24th August 2016