Standard Chartered Bank — Communication of wrong information from the bank executive which resulted in depletion of my Cibil score

Address: Bank: STANDARD CHARTERED BANK IFSC: SCBL0036061 MICR Code: 462036002 Branch Code: 036061 (Last Six Characters of IFSC Code) Branch: Bhopal City: Bhopa

I used to have a standard credit card which in July 2023 I instructed the bank to close it I have the screenshots of the trial mail which I am attaching below but irrespective of my application the Standard Chartered Bank, I once called them and asked about the closure of my credit card they assured me that the credit card was closed in July itself and told me that all the mails which I'm receiving are fake, so I was confirmed that the bank associate had confirmed me that the credit card was closed in the end he also stated that that he will send me an NOC regarding the same on the recorded line but I never received one since then the standard chartered bank has continuously levied unnecessary charges on my credit card which has decreased my CIBIL score, hence I'm requesting you to rectify this enquiry.

card no. XXXX0995