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Standard Chartered Bank

Standard Chartered Bank — Credit card extra payment taken

Address: Near primary school, neenbuchaur, kotdwara

Hi,

Hope you are doing well,

I have a query which i had from last year regarding the EMI of my I phone 7 plus which i purchased last year sep 2022 from your Credit Card. I have been waiting to complete the EMI so that i can double check and ask for an Explanation.

Now, I have purchased that phone for 16899/- and converted it to EMI for a processing fees of 253.48/-.

In September 2023 i somehow managed to complete the EMI with a total Payment of 41000.62, i am not making this up i have calculated all the payments that i have done to the credit card with the E-Statements.

All the statements from Last year september till now are attached with an excel file and a bill of the phone. Kindly cross check with your system and let me know why instead of 19099.89/- i have been charged 41000.62/-.

Thanks & regards
Ankit Jadly
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Dear Customer,

This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding your complaint on your instabuy account.

We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

Alternately you can reach out to our service channels with the details for us to assist your further.

Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

Regards,
Standard Chartered Bank
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