Star Health And Allied Insurance — cashless settlement not done

Address: Bangalore, Karnataka

Myself and my mom admitted in hospital opting cashless facility.

The discharge summary was sent to star health around 12:38 afternoon today. But after making many calls my settlement was done in the evening. But still my mother settlement is not done.

We are waiting in the hospital, no treatment nor needles not removed from our hands unless the cash is settled.

Called star health customer care they keep saying 2 hrs from afternoon. It's 8 o clock now. Still not sure how many two hours they require to settle. They said very less doctors to review the case, Diwali leave and mobile numbers are not working.[protected]

Claim number: 378098

After repeated call from customer care they are asking us the make cash payment and claim later. I don't have that much cash don't know what to do.

Fully stressed and customer care is worst. Stressing the patients.