Star Health And Allied Insurance — claim id 0335976

Hi, i have submitted my reimbursement claim request through agent and it took 15 days to reach zonal office post which i get query for additional documents. I had sent the scanned documents by email as per the suggestion from the claims department. Now they say to submit hard copy and also there is no proper response even after multiple calls to the claims cell. It is very poor customer service since many people promised call back but none so far. This is the worst experience that i had with and really tierd. Looking for help related to the reimbursement concern.