Star Health And Allied Insurance — Claim rejection without investigation

Address: Thane, Maharashtra, 421501

Website: www.starhealth.in

Claim id: 0298562

Unfortunately, my wife slipped & got fractured leg for which doctor has
asked to operate post checking the MRI scan.


Now we got an update on claim stating it was pre-existing disease named
: Diseases of the musculoskeletal System and their complications
which is baseless.
& in their website the reason mentioned is again contradictory.

I have sent an email 7 days back & waiting for reply, need to file this with consumer forum, pls help.