Star Health And Allied Insurance — dental expenses following accident not reimbursed after 10 months

Address: Nungambakkam, Chennai, Tamil Nadu, 600034

Red carpet policy no. P/141125/01/2018/009765
Claim no. S 0168 732 / additional claim cr [protected]

Sirs,
I was the victim of a hit-and-run accident, resulting in two days in hospital and four broken teeth. The hospital bill was paid by star, but in spite of reminders, emails and registered letters, i have not been reimbursed for the dental expenses. Each time i was asked to send copies of before and after x-rays, reports, etc., with which i have complied, even with extra expense to myself. My courier letter of the 18th june 2019 to the grievance department has not been answered. Dental expenses resulting from accidents are specifically covered under clause 5 of the policy.
I am registering this complaint on this forum as i have no other alternative due to the silence on the part of star insurance, and hope my attempt to obtain a reimbursement will be fruitful.

Regards,
Avril bayer