Star Health And Allied Insurance — Emergency admit in hospital but not given approval by star health & allied insurance

Address: 249403

Sir,

We have taken you health policy on 03/02/2014 for any emergency case. My customer id no.[protected] & every year i have renewal your insurance policy.
Yesterday (12.06.2017) i went to indian spinal injuries center for knee above bone fractures purpose & advice by doctor this bone fracture is not covered by plaster due to whole body paralyzed. It is possible only surgery. I have inform to star health insurance but i am very socked they have not given approval & they inform to me when you have submit previous disease report then we have give to approval.

Sir, it is not possible & we are unable to submit 10 year's previous paper.
Same as inform to star health insurance customer care executive but he is not good response to me.