Star Health And Allied Insurance — fraud by company and its employees - rejecting my claim

Address: Jaipur, Rajasthan, 302018

My father had taken a family health insurance policy with the company (Policy no. P/161120/01/2018/002133), three years back, which also covered me and my mother. At the time of taking the policy we had submitted all the required documents regarding my medical history to the company's development officer.

Last month, i met with an accident. My claim was rejected on the ground that the medical history is not disclosed. However, mr. Himmat singh, abm, jaipur branch, mr. Babulal meena, do & mr. Shankarlal chowdhary, agent; has acknowledged their fault through an official e-mail addressed to zone's claim department regarding the disclosure of my medical history together with the discharge summary submitted to the company. Even-though the claim has been rejected and moreover, the company has suo-moto cancelled the original policy and issued a new policy throwing me out of the insurance coverage.

I am amazed on this oppressive step taken by the company. I believe that rejecting my claim is a clear case of fraud, mislead and corrupt intention. I have written numerous e-mails to the company, registered complaint, but nothing happened. Even the customer care do not hesitate in saying that they did not receive any e-mails from me where i have sent numerous e-mails on various different dates clearly sitting in the my sent box and in some cases i have received their lame replies as well.

I have an e-mail from a person holding reputed position in the company clearly acknowledging their fault.

I want my claim amount of rs. 77, 280. I also want that the new insurance policy suo-moto issued by the company to stand cancel and the old policy continues.