| Address: Kolkata, West Bengal, 700023 | | Website: www.starhealth.in |
Dear Team,
I am a Health Insurance policy holder from your company since 2011 for my mother & father under the Family Optima plan however this year during renewal we had encountered serious issues due to family shifting and demise of my grandfather due to which I could not renew my policy during the stipulated time however I ensured that the policy gets renewed during the grace period. During the grace period I had tried to renew the policy however the star Health website encountered some issues due to which the policy could not be renewed online hence as a loyal customer of your company for the past 5 years I had contacted you through email and via phone. After consultation an employee of your company names Monica and her supervisor sent me an email stating that the policy is still live and it can be renewed via some offline channel for which I had to make the payment of Rs.8826/- which is the premium amount for the renewal.
I then went ahead and made the payment via bank transfer to your HDFC account which your sales team had provided me with post which a verification call was scheduled and I went through with the process. I was given information by the Monica B and Mr.Feroz that the policy is still live and it will be renewed offline via offline payment as the online link is disabled. Earlier I had sent an email to the support team of Star Health as well stating my problem wherein I could not renew the policy online for which I had also attached the screenshots of the issues being faced by me.
Now after all this the Star Health guys namely Mr.Feroz and Monica B called me stating that the policy is not renewed as doctors of Star Health are opposed to the idea and their doctors think my parents would be a liability hence they reject my renewal and after all the consultations and communications wherein I was clearly communicated that the policy is still live and it will be renewed post payment via an offline mode. Now the payment is with Star Health account and they are denying the policy neither giving me with any option.
I have all the call recordings which occurred between me and the Star Health associates (if required I can send and attach the call recordings) additionally please refer to the email attachments which were sent by the Star Health people. Please assist me and my parents as I am being left out and feel being cheated and left with no choice for my parents.
BCC: bimalokpal.[protected]@gbic.co.in;bimalokpal.[protected]@gbic.co.in; [protected]@advocatesduttkolkata.com ; for further correspondence
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