Star Health And Allied Insurance — insurance claim rejected for nothing: star health and allied insurance

Address: Anand, Gujarat, 388306

Claim number: 0642962

My mum has been admitted to zydus hospital and star health has a tie up with them. Since star health already has a desk office at zydus, we had submitted our claim with all the necessary documents. They rejected it with 3 queries and we had replied them back in consultation with the doctor. Today i got a call from their call center saying your claim has been rejected because one of the query is not answered and the query is to provide documents from previous doctor. She didn't have a previous doctor for this disease and it occured for the first time and doctor has mentioned the same in the clarification, and they still are finding reasons to reject it. I want help here because its complete waste of money with star health as such i signed up my parents on start health for the first time and very poor service compared to new india assurance company i had tied up in the past for 10 years.